Instructional Designer

Canopy•South Jordan, UT

15h•Hybrid

About The Position

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission. Click here to see why our clients (and investors) love Canopy. Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more! The Opportunity We are hiring an Instructional Designer to create engaging, effective learning experiences that help our customers and internal teams get the most out of Canopy’s products. In this role, you will design and develop scalable training programs, product education, and learning resources that simplify complex software concepts. You’ll work closely with Product, Customer Success, Support, and Marketing teams to translate product knowledge into clear, impactful learning experiences. We’re looking for someone who is thoughtful, curious, and excited about leveraging modern learning tools—including AI-powered content creation and learning technologies- to improve how training is built and delivered. If you love solving problems, building great learning experiences, and using technology to scale knowledge, we’d love to hear from you. This is a hybrid position in South Jordan, Utah (M, W, F in-office).

Requirements

3+ years of experience in instructional design, learning experience design, or training development
Experience designing digital learning content such as e-learning modules, video training, guides, or learning paths
Experience using AI tools (such as generative AI, AI-assisted content creation, or learning technology platforms) to improve instructional design workflows
Strong ability to simplify complex concepts into clear, engaging learning experiences
Experience working cross-functionally with product, technical, or customer-facing teams
Strong written communication and storytelling skills
Highly organized with the ability to manage multiple projects and deadlines
Curiosity and a growth mindset with a willingness to experiment with new technologies and learning methods

Nice To Haves

Experience creating training for SaaS products or software platforms
Familiarity with LMS platforms, learning analytics, or customer education programs
Experience with authoring tools such as Articulate, Rise, Camtasia, or similar tools
Experience building AI-assisted learning workflows or automated training content
Background in customer education, product enablement, or onboarding programs

Responsibilities

Design and develop engaging learning experiences including e-learning courses, video tutorials, job aids, and product documentation
Translate complex product and technical concepts into clear, effective training for customers and internal teams
Partner with Product, Customer Success, Support, and Marketing to identify training needs and develop scalable learning solutions
Use AI tools and modern learning technologies to streamline content creation, improve training efficiency, and enhance learning experiences
Apply instructional design frameworks (ADDIE, SAM, or similar) to create structured, effective training programs
Build and maintain product training resources for new feature launches and ongoing product updates
Measure training effectiveness and continuously improve learning content based on feedback and data
Manage multiple learning projects simultaneously in a fast-paced startup environment

Benefits

Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
Health Benefits - including Medical, Dental, and Vision and an HSA Match.
401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
Company Events - including monthly company-wide meetings, summer parties, and more.
ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.