Instructional Support Technician - Digital Tools & Applications

Wake County Public Schools • Cary, NC

13d

About The Position

POSITION PURPOSE: Provides technical support for the district learning management system and other instructional digital resources; gathers technical specifications for digital resources within the Wake County Public School System (WCPSS) in accordance with school system standards, procedures, and policies.

Requirements

• Considerable knowledge of troubleshooting issues related to digital resources;
• Considerable knowledge of collaborative productivity tools (e.g., Google Workspace, Microsoft Office);
• Considerable knowledge and competence working in a PC and Apple/Mac environment;
• Excellent customer service skills;
• Strong analytical and organizational skills;
• Ability to quickly learn new digital resources;
• Ability to establish priorities and adjust to varying needs and deadlines;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to function effectively within a team environment and to work independently without close supervision;
• Ability to establish and maintain effective working relationships with school system staff, students, and vendors.
• Associate’s degree in a relevant technology field; AND
• Experience troubleshooting technology related issues.
• An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.
• Must hold and maintain a valid motor vehicle operator’s license according to the State of North Carolina requirements.

Nice To Haves

• Two years of experience working in a K-12 education environment.

Responsibilities

• Provides technical assistance to end users at WCPSS schools and Central Services departments for district approved digital resources.
• Develops end-user documentation as it relates to district approved digital resources.
• Maintains accurate, detailed, timely, and customer-focused documentation of all assigned issues in the WCPSS ticketing system.
• Acts as the liaison between Technology Support Services and end-user communities by answering questions and relaying district standards and procedures.
• Complies with all WCPSS standards, procedures, and processes.
• Completes required administrative documents including but not limited to timesheets, leave forms and expense reports in a detailed, timely and accurate manner.
• Complies with internal reporting and communication structures.
• Stays abreast of current and emerging digital resources.
• Performs other related duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees