Instructional Writer II

BlueCross BlueShield of South Carolina•Columbia, SC

13d•Onsite

About The Position

Ensures that training and educational needs are met by developing, writing, and implementing training materials, programs and curricula for staff and customers. Description Location: This position is full-time (40-hours/week) Monday-Friday. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. This role is located at of17 Technology Circle Columbia, SC 29203 United States of America What You’ll Do: Writes, edits, and updates training course work to include booklets, lesson plans, proficiency tests, and newsletters and/or websites. Develops material through research, working with subject matter experts or by the review, analysis, and interpretation of documentation. Identifies procedural and system changes that impact training materials. Makes recommendations on appropriate actions for change and development of training materials or curriculum. Researches and prepares proposals, policies, procedures or responses. Assists with various editing duties. Evaluate and make recommendations for changes to improve the effectiveness of training courses and curriculum. Serves on special projects, trains new employees and participates in conference calls or customer planning meetings. Provides coaching and train the trainer sessions to appropriate staff.

Requirements

Bachelor's in a job-related field
4 years job related work experience or Associate's and 2 years job related work experience
2 years professional writing experience
Excellent verbal and written communication and organizational skills.
Strong time management, organizational, prioritization, interpersonal, conceptual and planning skills.
Ability to work on several project simultaneously.
Ability to work independently as well as with groups.
Intermediate knowledge of needs assessment techniques.
Ability to work continually and effectively under stringent pressure including constant and numerous deadlines and company and contract ambiguities.
Microsoft Office.
Proficient with computer-based training, online training software and desktop authoring tools (as required).

Nice To Haves

Bachelor's degree- English, Journalism, Communications, Public Relations, or related field.
Knowledge of advanced technologies used in training including computer based training, the internet, and videoconferencing.
Ability to acquire working knowledge of specific program and policies for the areas supported.
Experience with Microsoft Office, Adobe desktop publishing programs, Flash, and Dreamweaver.
Experience with Tool book and other web training authoring software.
PowerPoint.

Responsibilities

Writes, edits, and updates training course work to include booklets, lesson plans, proficiency tests, and newsletters and/or websites.
Develops material through research, working with subject matter experts or by the review, analysis, and interpretation of documentation.
Identifies procedural and system changes that impact training materials.
Makes recommendations on appropriate actions for change and development of training materials or curriculum.
Researches and prepares proposals, policies, procedures or responses.
Assists with various editing duties.
Evaluate and make recommendations for changes to improve the effectiveness of training courses and curriculum.
Serves on special projects, trains new employees and participates in conference calls or customer planning meetings.
Provides coaching and train the trainer sessions to appropriate staff.