Provide support for Client Administrators and Client Managers in servicing all lines of Business Insurance in accordance with departmental objectives and procedures.
Responsibilities
Assist Client Administrators and Managers in providing service to accounts as additional experience, knowledge and familiarity with processes and procedures of file maintenance and day-to-day tasks is achieved.
Process New Mail and mail monthly installment invoices to clients.
Prepare policy for policy checking by confirming all necessary documents are in file, creating policy checking request form, and sending task to policy checkers.
Process the policy to the client when checked policy is returned with no errors; if errors, process policy to client once CA/CM has addressed the errors or requested that the policy be sent pending review.
Review endorsements for accuracy; if correct, send to client with explanatory email; if errors, process request for correction.
Follow-up with accounting for return premium checks if not received in a timely manner.
Follow-up with Carriers/Wholesalers for completion of endorsements.
File and prepare cancellations/reinstatements for CA/CM and update task to note policy with cancellation date.
Complete daily certificate requests and date off holders.
Add new prospects and clients in Sagitta, update policy data, issue Auto ID Cards, and create applications.
Manage the set up and use of the teams iPads.
Create Schedules of Insurance as requested and handle special projects as requested.
Assist in the processing of Final Audits with more experience.
Become proficient in the use of technology systems, software and tools such as ImageRight and Sagitta.
Establish and maintain positive and effective working relations with other Associates and clients.
Requirements
A bachelor's degree or ability to receive the degree within two to three months, or a minimum of 1-2 years industry Property & Casualty experience showing increasing responsibility directly related to the performance of the above duties is required.
Obtain and maintain a valid, unrestricted California Fire & Casualty Solicitors License.
Achieve an AAI, AINS or INS designation and have willingness to pursue continuing education in the form of insurance designations and professional development training.
Proficient with Microsoft Office software (Word, Excel, and Outlook).
Must maintain a high attention to detail when working at a varying pace and managing multiple tasks with adjusting priorities.