Insurance Claim Specialist

Two Harbors Investment•Coppell, TX

3d•Onsite

About The Position

This position will be responsible for processing a pipeline of Insurance Claims, while maintaining the quality and accuracy of the claims package, focusing on the customer (borrower, investor, payee and internal customer) experience with loans under service with RoundPoint Mortgage Servicing, ensuring that all property with claimed damages is repaired properly in accordance with any agency and/or investor guidelines.

Requirements

Thorough knowledge of mortgage servicing documents and processes
Thorough knowledge of federal, state regulations and investor requirements related to insurance claims
Intermediate computer skills, including Microsoft Office products
Accounting and math skills
Strong oral and written communication skills
Knowledge of escrow disbursements
Problem-solving skills: identify issues and concerns and participate in solutions
Strong organizational skills, detail- and accuracy-oriented

Nice To Haves

One or more years of mortgage servicing experience preferred
Bachelor's degree preferred

Responsibilities

Responsible for reviewing a pipeline of Insurance Claims to ensure a positive borrower experience while ensuring compliance with any agency and/or investor guidelines
Process Insurance Claim packages and disbursements in a thorough and timely manner
Provide thorough and concise information regarding any agency or investor requirements for Insurance Claims
Must be able to identify and propose exceptions when applicable and appropriate
Capability to work in and adapt to a fast-paced environment with a fluctuating volume of work
Research and resolving issues
Prepare documents with thorough responses for audit/investor requests when needed
Conduct QA on random sample loans to ensure all claims are being processed correctly
Prepare exception reports and resolve exception items
Ensure accuracy and timeliness of Insurance Claim data
Identify trends affecting efficiency, quality, and accuracy of Insurance Claim processes and recommend action plans to improve future performance
Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures
Assist in the completion of special projects and seasonal projects
Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations
Other duties will be assigned as needed by Escrow Supervisor