Insurance Claims Adjuster - Specialty Line

American Express•Phoenix, AZ

23h•$26 - $44

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Investigation/research by using tools available and making outbound calls to settle claims Communication via written and/or direct phone interaction with the customer, to ensure timely decisions Decision making of claims for these products Maintaining state compliance

Requirements

2 years of Customer Service experience
Customer First Principles proven through excellent verbal, written and interpersonal communication skills
Passion for outstanding service
Strong phone skills
Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
Ability to demonstrate initiative with minimal supervision to get results
Strong problem-solving skills, time management and organizational skills
Superior level of accuracy and attention to detail.
Strong proficiency in PC skills, including MS Word and Excel
If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. If the exam, to obtain your license, cannot be passed within 2 attempts, employment will be terminated.

Nice To Haves

Travel and Medical Claims experience
Insurance, Medical or Travel Industry experience
A current Claims Adjuster License

Responsibilities

Contacting clients with overdue accounts to secure the settlement of the account
Preventive work to avoid future overdues with accounts that have a high exposure
Investigation/research by using tools available and making outbound calls to settle claims
Communication via written and/or direct phone interaction with the customer, to ensure timely decisions
Decision making of claims for these products
Maintaining state compliance

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities