Insurance Verification & Authorization Supervisor

VitalCaring Group•Dallas, TX

3d•Remote

About The Position

Join VitalCaring – Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. Why Choose VitalCaring? Work That Fits Your Life – Discover the ideal balance of purpose and flexibility. As a full-time salaried clinician, you’ll enjoy the stability of a consistent role with the freedom to manage personal commitments throughout your day. Our field team thrives in an environment that empowers them to make a real impact—while still having the time and space to prioritize what matters most at home. With a generous 6 weeks of paid time off each year, you’ll have the opportunity to recharge, reconnect, and return ready to do your best work. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Receive a rewarding compensation package that recognizes your dedication and expertise. Our benefits are designed to empower you with the resources, flexibility, and security needed to thrive both professionally and personally. This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, or Florida

Requirements

Computer skills required; knowledge of MS Office, Excel, Outlook, Teams, and similar software preferred
Strong understanding of healthcare documentation and medical terminology, especially related to home health
Knowledge of HIPAA, CMS, and state/federal regulations related to insurance and prior authorization
Excellent interpersonal and organizational skills
Strong leadership and communication skills
High attention to detail and data accuracy
Ability to manage multiple tasks and meet deadlines
Three years in insurance verification or prior authorization in home health
Reliable transportation and valid and current auto liability insurance

Nice To Haves

Proficiency in EHR system (HCHB) preferred
Knowledge of payor portals and clearinghouses such as Palmetto, Waystar, and Availity strongly preferred
One year supervisory or leadership experience preferred
Experience working with remote teams is preferred

Responsibilities

Implements and follows established company Standard Operating Procedures (SOP) regarding insurance verification and authorization department. Responsible for employee training and mentoring, reviewing work for accuracy and efficiency, monitoring team performance. As subject matter expert for team, answers questions and provides daily support and guidance as needed.
Hosts and documents monthly 1:1’s with direct reports to discuss performance, communicate issues, foster productive relationships, and maintain open communication with each team member.
Develops and communicates goals and objectives, documents and hosts annual performance reviews for each team member. Provides opportunities for professional growth and development.
Perform regular audits of records for accuracy, completeness, and security.
Collaborate with clinical and administrative staff to support department success.
Identifies potential Bad Debt and reports to the Revenue Cycle Manager, Revenue Cycle Director, and Vice President, Revenue Cycle in a timely fashion.
Generate reports and statistics related to insurance verification and authorization activities, compliance, and productivity.
Works with internal and external personnel to approve and clear billing per company policy and regulatory guidelines.
Monitors workflows throughout the day to ensure timely processing.
Maintains effective, professional communication with internal and external staff including communication of frequent chart errors to the department and operational leaders.
Serves as a subject matter expert and can perform tasks the department is responsible for.
Maintains compliance with internal policies, procedures, and regulations, including federal and state laws.
Performs all other duties as assigned.