About The Position
This position is remote eligible for Montana Residents Only! Position Summary: The Insurance Verification Representative provides insurance verification for insured patients; informing them of financial obligation at time of service and when prior authorization or referrals are required; responds to all internal and external phone calls regarding patients’ insurance verification inquiries. Processes and posts patient payments in an accurate and timely manner in accordance with department policies, procedures and performance goals. Working at Bozeman Health is more than just a job--it's a commitment to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care for each person, every time. In every role, our employees are inspired by their ability to care for our community and our Culture of Excellence guides each employee to be a high performer, engage in transparent and timely communication, demonstrate dynamic learning and teaching, excel through change, express gratitude and experience joy.
Requirements
- High School Diploma or Equivalent
- Customer service experience
- Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
- Ability to work in a busy and stressful environment
- Strong interpersonal, verbal and written communication skills
- Ability to work varied shifts
- Exercises tact, discretion, sensitivity and maintains confidentiality
- Computer applications, MS Office, EMR, internet applications and standard office equipment
- Ability to analyze, organize and prioritize work while meeting multiple
- Self-directed, completes assignments accurately, thoroughly and with minimal oversight
Nice To Haves
- Associates or Bachelor’s Degree or work experience
- 2 years of experience working for or with medical insurance companies in a healthcare setting
- Experience in verifying eligibility and benefit limits
Responsibilities
- Performs in depth insurance benefit verification with all payer sources to ensure maximum payment for services provided.
- Coordinates with customers to obtain all information needed, based on medical criteria from the insurance payer, healthcare teams, and customers.
- Ensures insurance related tasks are performed accurately, efficiently, and timely to meet department and company goals.
- Responsible for handling incoming and outgoing calls from internal team members, insurance payers, and patients related to insurance benefits with superior customer service skills.
- Cross train with Patient Access, Billing, and Financial Counseling to ensure smooth work flow and functional coverage.
- Understand and comply with all applicable Organizational policies and procedures.
- Processes and posts patient payments in an accurate and timely manner in accordance with department policies, procedures and performance goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
