Insurance Verification Representative - Eddy VNRA – FT Days

Trinity Health • Troy, NY

15d • $19 - $25

About The Position

Insurance Verification Representative - Eddy VNRA – FT Days Insurance Verification Representative Eddy Visiting Nurse & Rehab Association Location: 433 River Street, Troy, NY 12180 Status: Full-Time • Regular Shift: 8:00 AM – 4:00 PM • Days Mon. – Fri. Position Summary: Eddy Visiting Nurse & Rehab Association is seeking a detail-oriented and customer-focused Insurance Verification Representative to support our home care and hospice service lines. This role ensures timely and accurate verification of insurance benefits for new and existing patients, helping to facilitate smooth and efficient patient onboarding, billing and collection. Key Responsibilities • Monitor new patient referrals daily to verify eligibility for home care and hospice services. • Identify and document insurance co payments, deductibles, visit limits, and authorization requirements. • Review and process accounts across multiple work queues, ensuring insurance coverage information remains accurate and current. • Process changes to primary insurance coverage promptly. • Investigate alternative insurance options when necessary. • Respond quickly and professionally to phone calls and emails related to insurance coverage. • Collaborate with fellow insurance and authorization representatives to ensure timely and accurate completion of all work. • Research insurance-related questions, troubleshoot issues, and recommend improvements to workflows or processes as needed. Qualifications & Skills • Strong attention to detail and organizational skills. • Excellent customer service and communication abilities. • Ability to problem-solve and research insurance requirements effectively. • Comfort working in a fast-paced team environment. • Experience with insurance verification or healthcare billing is preferred but not required. Join Our Team This is a great opportunity to support patients during an important time in their care journey. If you take pride in accuracy, teamwork, and service excellence, we’d love to meet you. Requirements: Ideal candidate should be very organized, patient, flexible and able to adapt well to changes. Previous home care authorization, insurance verification, and billing experience is helpful or 2-3 years in a health care environment. High School Diploma required. Apply today for more details! Pay range: $18.50-$24.66 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• Strong attention to detail and organizational skills.
• Excellent customer service and communication abilities.
• Ability to problem-solve and research insurance requirements effectively.
• Comfort working in a fast-paced team environment.
• Ideal candidate should be very organized, patient, flexible and able to adapt well to changes.
• Previous home care authorization, insurance verification, and billing experience is helpful or 2-3 years in a health care environment.
• High School Diploma required.

Nice To Haves

• Experience with insurance verification or healthcare billing is preferred but not required.

Responsibilities

• Monitor new patient referrals daily to verify eligibility for home care and hospice services.
• Identify and document insurance co payments, deductibles, visit limits, and authorization requirements.
• Review and process accounts across multiple work queues, ensuring insurance coverage information remains accurate and current.
• Process changes to primary insurance coverage promptly.
• Investigate alternative insurance options when necessary.
• Respond quickly and professionally to phone calls and emails related to insurance coverage.
• Collaborate with fellow insurance and authorization representatives to ensure timely and accurate completion of all work.
• Research insurance-related questions, troubleshoot issues, and recommend improvements to workflows or processes as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees