Intake Associate

SKYLAND TRAIL•Chamblee, GA

15d

About The Position

Skyland Trail, a nonprofit mental health residential treatment program for adults and adolescents in Atlanta, is seeking an Adolescent Intake Specialist Scope: Responsible for answering intake calls, providing excellent customer service, and coordinating the admissions process. Must have strong organizational skills and be able to work in a fast paced environment. Organize and maintain all call and assessment records, client and family handbooks, and medical records. ABOUT THE PROGRAM The Skyland Trail adolescent treatment program treats teens ages 14 to 17 with a mood or anxiety disorder. A typical length of stay for adolescents at the residential level of care is about 12 weeks. Many clients continue treatment at the day treatment level of care. Though struggling with their mental illness, Skyland Trail patients have entered treatment voluntarily, and clients and their families are engaged in their treatment program. Skyland Trail campuses include gardens, private patient rooms, and common rooms that provide a therapeutic, healing environment for our clients and families. Clients participate in individual and group therapy as well as daily academic services to maintain progress toward graduation. A key philosophy at Skyland Trail is that we expect our clients to get better. We help teens identify their own goals for their future, and we help them develop the skills needed to pursue those goals in healthy and effective ways. The Skyland Trail adolescent treatment program is an evidence-based treatment program that has earned The Joint Commission gold seal of approval since 2020. WORKPLACE CULTURE Skyland Trail is a nonprofit mission-focused organization with five campuses in Atlanta and about 150 employees. Employees work collaboratively in small teams. Cross-departmental committees and working groups help ensure quality and performance improvement. Each and every employee plays an important role in our clients healing and recovery. Skyland Trail respects and values individuals and their diverse histories, abilities, identities, and perspectives. We work to ensure all aspects of our organization reflect our commitment to diversity, inclusion, and cultural equity. COMMITMENT TO COMMUNITY HEALTH Skyland Trail values the health of our staff and clients and has taken steps to ensure a healthy campus and community. Please note that Skyland Trail is a 100% nicotine-free campus. There is no smoking, vaping, or tobacco use permitted anywhere on campus, indoors or outdoors. Skyland Trail recommomends but does not require employees to be fully vaccinated for Covid-19 and/or to receive a CDC-approved influenza vaccination annually.

Requirements

Entry level knowledge/clinical skills
Ability to work in a fast paced environment and be flexible and decisive
Organizational Skills
Computer skills
Costumer services skills
Minimum of Bachelors in Psychology, Social Work, Psychiatric Nursing, Counseling or related field and possibly working towards a Masters.

Responsibilities

Admissions Calls; Serves at the initial point person for calls to be triages and to start the admissions process. Which includes:
Provide prompt follow-up on all open referrals
Clinically screening calls
Provides information about our program, admissions process, and basic financial information
Provides referral sources when needed
Provide written information about our programs to callers who request it
Starts the admissions process with client/family/ referral
Enters calls into data base
Record Collection and Review
Request and reviews records in order to determine if client is appropriate to move forward in the admission process
Gather all written documentations required on new client prior to admission (i.e. previous records, welcome forms, family questionnaire, etc.)
Collect all pre-admission testing from clients and families
Communicate and/or consult with clinical staff about potential admissions
Scheduling and tours
Schedules assessments on those interested and appropriate
Schedule and provide tours to clients, families and professionals interested in viewing our programs.
Admissions
Enter all intake information into electronic medical records systems prior to admissions
Complete admission paperwork with new admissions and their families
Helps Admissions staff prepare for admissions by assembling chart(s) and scheduling necessary appointments for all new residential and day treatment clients
Enters all client schedules into Electronic Medical Records
Enters Demographics information into Electronic Medical Records
Scan records
Track Sexual offenders and history
Serves as backup for:
Montreal Cognitive Assessment (MoCA) on all new admissions
Columbia Suicide Severity Rating Scale (CSSRS)
Helps client to enroll in outpatient services from higher levels of cares
Attend appropriate meetings
Staffing meetings on an as needed basis
Weekly Admissions meetings
Weekly clinical supervision
Quarterly All Staff Meetings
Perform other duties as assigned