Intake Coordinator

Spartan Emergency Water Removal

6d • Onsite

About The Position

Spartan Emergency Water Removal is seeking a driven and empathetic Intake Coordinator to serve as the first point of contact for homeowners experiencing property damage. This is not a receptionist role - it is a fast-paced inside sales and emergency dispatch position where you will guide customers through stressful situations, assess their needs, and convert incoming calls into active jobs.

You will act as the central hub between customers and field teams, ensuring every job is accurately set up and crews are dispatched quickly and efficiently.

Requirements

• 1-2 years in dispatch, inside sales, customer service, or restoration/insurance (preferred).
• Experience with multi-line phones or scheduling systems is a plus.
• Strong communication skills with the ability to de-escalate high-stress situations.
• Detail-oriented with accurate data entry skills.
• Sales-minded with confidence in closing and securing commitments.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM systems.
• Experience with digital signature platforms (e.g., DocuSign).
• Typing speed of 50+ WPM preferred.
• Office-based role
• Requires extended periods of sitting, typing, and headset use.
• Full-time with rotating on-calls shifts.
• Overtime and weekend availability required.

Responsibilities

• Respond to all inbound calls, emails, and web inquiries with urgency and professionalism.
• Calm customers in emergency situations and guide them through immediate next steps.
• Assess damage, gather critical details, and document accurate job information.
• Request and review photos to verify scope and dispatch needs.
• Explain services and secure signed digital work authorizations on initial contact.
• Convert inquiries into scheduled jobs (no passive follow-ups).
• Schedule and dispatch crews with complete job details, including access and safety information.
• Create and maintain accurate job files in company systems.
• Verify service area eligibility and client history.
• Coordinate seamless handoff to Project Support for ongoing job management.

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees