Intake Coordinator

Brightli • St. Louis, MO

5d

About The Position

Connection Services is seeking a full-time Intake Coordinator to manage all aspects of the client/patient intake and referral process. This role ensures timely, accurate admissions; verifies insurance coverage and authorizations; and maintains compliance with all state, federal, and payer regulations, as well as organizational policies and procedures. The Intake Coordinator plays a key role in delivering exceptional customer service and supporting operational efficiency across assigned locations.

Requirements

• High school diploma or equivalent required
• Basic knowledge of ICD-10 and HCPCS/CPT coding
• Strong customer service orientation
• Excellent communication and organizational skills
• Ability to work independently
• Typing speed of at least 40 WPM with high accuracy
• Proficiency in Google Workspace, Microsoft Word, and Excel
• Ability to work effectively with culturally diverse populations
• Successful completion of background screening (criminal, driving, abuse/neglect, fingerprint)
• Completion of New Hire Orientation and required annual trainings (including Relias)
• Valid driver’s license, acceptable driving record, and current auto insurance
• Sedentary position involving prolonged sitting, occasional standing/walking, and repetitive hand/finger movements for typing.
• May exert up to 10 pounds of force occasionally.

Nice To Haves

• Previous experience in patient intake or medical office administration preferred
• Familiarity with therapy services preferred

Responsibilities

• Welcome clients/patients and serve as the first point of contact
• Process referrals and communicate information to appropriate disciplines
• Complete screening and admission paperwork accurately and thoroughly
• Verify insurance coverage, benefits, and required authorizations
• Ensure appropriate financial clearance prior to service delivery
• Enter and maintain accurate demographic information in the EHR
• Schedule consultations, evaluations, tests, and procedures
• Maintain up-to-date census utilizing Bed Board
• Respond promptly to phone and email inquiries
• Address client/patient concerns professionally and efficiently
• Prepare and maintain client/patient charts and perform general clerical duties
• Promote operational efficiency through organized workflow management
• Ensure compliance with regulatory standards and organizational policies
• Collaborate with leadership across multiple locations

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED