Intake Manager

Zinda Law Group, PLLC • Austin, TX

7d • Remote

About The Position

Zinda Law Group is an elite plaintiff’s personal injury firm looking for ambitious, dynamic, driven, and passionate professionals to join our growing team. Our firm is looking for an ambitious Intake Manager to help manage multiple aspects of client relations for the law firm as well as the team of intake specialists. We have offices in Texas, Colorado, Arizona, and New Mexico, and serve clients throughout the nation. Please note this position would work and train remotely, but candidates located in or near Austin are preferred.

We are not your typical law firm, and by joining us, you will have the following opportunities, and many, many more, at your disposal:

Valuable, Rewarding Work: Every day, you will be helping people. Our clients come to us after they have been through one of the worst days of their lives, and the work you do here will help them get the justice they deserve and get their lives back on track.
Career Advancement: When working with us, you will always have the opportunity to succeed. Only at Zinda can a part-time admin assistant become the firm’s Chief of Staff in only five years! We will actively support and encourage you to develop your career and grow as a professional.
Continuous Learning: You will be mentored by and train with top professionals in your field from day one. Our in-house certifications and trainings will help you succeed no matter your level of experience.
Remarkable Colleagues: When you join our team, you join a group of diverse individuals who are dedicated and passionate about the work they do every single day.

Requirements

• 2+ years of intake, customer service, or sales experience
• 1+ years of management experience
• College degree
• Must be extremely comfortable speaking on the phone to clients
• Outgoing and looking forward to working as part of a team
• Excellent written and verbal skills
• Capable of working in a fast paced environment

Nice To Haves

• Law degree is a huge plus
• Legal experience preferred, but not required
• Bilingual in Spanish a plus but not required

Responsibilities

• Receive and respond to potential client calls
• Communicate with potential clients via phone and email
• Schedule and calendar initial client meetings with attorneys
• Manage Intake Specialists
• Provide feedback on performance to members of the Intake team
• Track close rates and prepare daily weekly intake reports for management

Benefits

• Paid time off and paid holidays
• IRA Plan with company contribution match
• Medical, vision, and dental insurance
• Parental leave
• Opportunities for ongoing training and mentoring by our outstanding team
• Opportunities to advance and grow within the firm

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees