?Intake Manager

Mai Placement • Long Island City, NY

22h • $70,000 - $100,000 • Hybrid

About The Position

We are seeking a hands-on Intake Manager to lead and optimize the intake function for a growing home care agency. This role requires home care industry experience, experience overseeing staff, and strong time management and operational decision-making skills. The Intake Manager will own the referral-to-start-of-care process, improve conversion rates, reduce lost cases, and ensure no referral falls through the cracks in a highly competitive market.

Requirements

• 3+ years experience in home care (LHCSA, MLTC, Medicaid-based services)
• Prior experience managing staff
• Strong understanding of Medicaid and MLTC processes
• Ability to manage high-volume referrals with urgency
• Strong communication and decision-making skills
• Comfortable working in a KPI-driven environment

Responsibilities

• Oversee and manage a team of intake coordinators
• Ensure alignment between intake, marketing, and operations
• Own the full referral-to-start-of-care workflow
• Ensure same-hour response to new referrals when possible
• Evaluate Medicaid eligibility and MLTC alignment
• Identify creative solutions for difficult or complex referrals
• Reduce loss factor and improve conversion rates
• Track and report on intake KPIs
• Identify workflow gaps and implement process improvements
• Collaborate with marketers to maximize lead ROI

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed