Intake Receptionist-Food Pantry Coordinator

The Salvation Army USA Central Territory•Lansing, MI

11h

About The Position

The Intake Receptionist/ Food Pantry Coordinator provides front-line client support and administrative coordination for Family Services programs. This position greets and assists clients, facilitates intake and documentation, maintains accurate client records, and ensures confidentiality at all times. The role also oversees daily pantry operations, including inventory control, food bank ordering, volunteer coordination, compliance documentation, and statistical reporting. The position in consultation with the Case Worker, Case Specialist, and Business Manager, supports program effectiveness by delivering compassionate service, maintaining organized records, and adhering to established policies and procedures.

Requirements

Associate degree in a related field (preferred) or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Experience in a call center or front desk role (preferred)
Bi-lingual English and Spanish (preferred)
Experience working with low-income populations (preferred)
One-year experience in social work or social service field (desired)
Learn and adhere to The Salvation Army Social Services Code of Ethics
Adhere to professional codes of ethics as they apply to professional licensing
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Complete Caseworker Certification Program within 120 days of hire
Basic skills in Microsoft Office 365
Working knowledge of TEAMS and SharePoint
Willingness to learn new software as needed
Complete Safe From Harm training, and keep current as needed

Responsibilities

Greet and assist clients in person, by phone, and through agency referrals; provide direction to appropriate services.
Facilitate and process client intake documentation in accordance with program requirements.
Distribute food, personal care, and baby items during designated pantry hours.
Ensure accommodation is made for clients with special needs.
Maintain strict client confidentiality in compliance with agency policies and applicable regulations.
Accurately enter client data into WellSky and other required systems.
Complete releases of information, case notes, service transactions, and required documentation.
Maintain organized, secure client files and complete month-end file closures.
Prepare and submit monthly statistics and required reports in a timely manner.
Issue donation receipts and track food and in-kind donations.
Maintain inventory of food and personal needs items; submit weekly orders to Greater Lansing Food Bank and communicate updates as needed.
Coordinate pantry operations and referrals with partnering agencies and food bank representatives.
Collect and submit invoices to the Business Manager.
Maintain USDA documentation and required records for compliance.
Train and schedule pantry volunteers and provide oversight during operations.
Process volunteer applications and coordinate scheduling for pantry and community kitchen programs.
Implement policies and procedures established by Program Administrators.
Participate in staff meetings and in-service trainings.
Maintain a professional appearance and orderly work environment.
Perform other duties as assigned.

Benefits

Health Care Benefits which include: Medical Dental Vision Hearing Flexible spending accounts AFLAC Voluntary life insurance benefits
Short-Term and Long-Term Disability options
Pet Insurance
Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment. Vesting starts after three years of employment, 100% vested after five years of employment
The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
Employee Discounts
Paid Time Off which includes: Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available. Up to (6) earned sick days per year may be used as discretionary days.
Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
The accrual rate is based upon years of service and approved hours worked.
You will receive up to 2 personal days per year based on date of hire.
Birthday off with pay.
Paid holidays are effective immediately.