Intake Representative, Claims

Encova Insurance•Columbus, OH

1d•$35,037 - $56,059•Remote

About The Position

The salary range for this job posting is $35,037.00 - $56,059.00 annually + bonus + benefits. Pay Type: Hourly The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. We have an opening with the primary role entering loss reports for Workers' Compensation. The ideal candidate will have experience in either Workers' Compensation, Property & Casualty or a call center background. While we may prefer candidates who reside closer to our Columbus, Ohio office or Charleston, WV office that could work a hybrid or remote schedule, we will also consider candidates anywhere in our approved payroll states who can work full time remote. This position will report to the Intake Manager. Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: The Intake Representative, Claims obtains and documents first notice of injury and first notice of loss information from customers for commercial auto, worker’s compensation, liability, and property lines of business. Provide direct guidance and assistance to customers responding to inquiries, and/or explaining processing procedures to deliver the best possible outcome. Work is driven by multiple reporting channels such as customer portal, email, phones, and fax.

Requirements

Ability to provide excellent customer service to both external and internal customers
Ability to work as a team member and perform based on established standards and expectations
Ability to multi-task
Must be detail-oriented
Excellent written and oral communication skills
Ability to fully analyze information received and make decisions as to next steps and action required
Experience with Microsoft Products
Ability to work proficiently in multiple systems
Excellent organizational skills
High school diploma.
One year previous full time experience in customer service and/or claims intake preferred.
At least one year of experience in the insurance industry preferred.
This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Nice To Haves

One year previous full time experience in customer service and/or claims intake preferred.
At least one year of experience in the insurance industry preferred.
The ideal candidate will have experience in either Workers' Compensation, Property & Casualty or a call center background.

Responsibilities

Receive initial claim information from customers telephonically, electronically, email, and/or fax
Provide information to customers regarding the different options available for loss reporting
Determine appropriate policy and coverage for loss
Work with leadership team to onboard new associates
Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken
Obtain and document facts of loss information in the computer system
Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center
Interpret coverage and issue claim decisions for claims assigned to the Engagement Center
Review, update, and document intake processes and procedures.
Other functions as needed