Intake Representative Home Care

Banner Health•Mesa, AZ

1d•Hybrid

About The Position

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today. Join Our Dynamic Home Health Intake Team – Where Technology Meets Compassionate Care Coordination. Are you a tech-savvy healthcare professional with a passion for coordinating exceptional patient care? We're seeking a detail-oriented Intake Representative who thrives in a fast-paced, virtual environment. The ideal candidate brings medical terminology expertise, proficiency across Microsoft programs, and experience navigating multiple EMR systems. If you have a background in Home Care or Intake representative, you'll find yourself right at home with our collaborative team. This role offers the perfect blend of clinical knowledge and technological efficiency, where your ability to multitask and communicate effectively will directly impact patient outcomes. In this pivotal position, you'll serve as the central hub for home care referrals, reviewing 10-25 cases daily while ensuring complete documentation, accurate orders, and seamless coordination across multiple departments. You'll become proficient in industry-leading platforms including HCHB, CarePort, Repisodic, Epic, Mosai/Forcura, Genesys, and Cerner, while managing phone communications, email correspondence, and Teams collaboration. What truly sets this opportunity apart? Enjoy the flexibility of hybrid work with only four office coverage rotations per year, comprehensive training designed for your success, and a supportive team culture where collaboration isn't just encouraged—it's our foundation. Join us in making a meaningful difference in patients' lives while maintaining the work-life balance you deserve. Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results. POSITION SUMMARY This position processes internal and external requests and referrals for patient placement, services, and equipment from a centralized call center. Serves as a liaison between local patient care services, equipment providers and physicians, clinics, hospitals, third party payers, and other community agencies to support appropriate patient care.

Requirements

High school diploma/GED or equivalent working knowledge.
Requires literacy and basic math skills.
Must have a working knowledge of medical terminology and have familiarity with hospital operations.
Must possess excellent organizational and interpersonal skills.
Must be proficient with commonly use office software products and possess the ability to learn new software applications.

Nice To Haves

Previous experience in a healthcare setting preferred.
Additional related education and/or experience preferred.

Responsibilities

Handles incoming requests for patient placement, referrals for new orders and refills, and/or requests for services.
Receives and verifies requests and referrals, initiates insurance verification and gathers all information necessary for pre-certifications, authorizations, and certificates of medical necessity.
Ensures that each patient meets admission criteria.
Provides on-going follow-up of requests up to, and following, patient discharge.
Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.
Provides verbal and written instructions to patients, families, and coordinating resources regarding provision of products and services, reimbursement and patient financial responsibility.
Performs data entry of patient intake information into computer system.
Records insurance information and authorization requirements and notes in the computer systems.
Coordinates requested services and referrals with service and equipment providers, as appropriate.
Coordinates with pharmacy warehouse and clinical staff to ensure product availability and sets delivery expectations between patients and providers.
Facilitates problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff.
Assists in the maintenance and communication of changing payor and referral source information specific to coordination of patient needs.
Incumbents in this position have extensive interaction with internal departments and external sources to coordinate patient services.
Must be familiar with products and services offered in the surrounding community as well as within the company.
The position does not develop or manage a budget.