Intake Specialist

Acadia Healthcare•Salem, VA

About The Position

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained. We have FUN at work! Monthly drawings Monthly events Monthly snacks/treats Employee of the Month/Quarter/Year with gifts/treats Spirit Weeks and more! Benefits Full Time or Part Time with Benefits Medical (three tiers) Dental Vision STD (employer paid) LTD Life Insurance (employer paid) 401k 2 weeks of Vacation 24 hours Personal Time 6 Sick Days 6 Extended Sick Days Paid holidays 1.5x your hourly rate for working a recognized holidays Criminal History We’re licensed through the Department of Behavioral Health and Development Services, which means we follow their standards for criminal history and hiring criteria. If you have a criminal history, please review the barrier crimes to ensure that you’re eligible for employment at our facility. https://www.dss.virginia.gov/files/division/obi/background_investigations/barriercrimes/CRF_Barrier_Crime_List.pdf

Requirements

High-school diploma, GED, or equivalent.
1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
Must have excellent communication and customer service skills, and an ability to use required computer programs.
De-escalation training, CPR and/or First-Aid certification as required by facility
Must have a good driving records and drivers license

Responsibilities

Liaise with client/family of potential admissions to address any questions, concerns, etc.
Coordinate facility tours with clients and families who are potential admissions.
Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
Orients client to the facility/milieu.
Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
May discuss client’s financial responsibility and take payment as applicable.
Provides exceptional customer service in line with Acadia Healthcare standards.
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them over time.
Encourages and builds mutual trust, respect and cooperation among team members.
Maintains regular and predictable attendance.