Intake Specialist

Vynca•San Mateo, CA

About The Position

The person in this role will be highly motivated to assist the Sales/Marketing and Outreach Specialists teams organize and enroll patients in our programs. As part of a growing organization, this individual will help to facilitate the patient enrollment process by establishing positive relationships with the teams and the patients and families we serve. The ideal candidate has great organizational and customer service experience with prior experience within healthcare settings. The ideal candidate has effective communication, technology, and relationship building skills.

Requirements

Strong understanding of cultural competency with the target population.
Willing and able to work Monday-Friday 8:30am-5:00pm PST.
Medical or business office education or training desired.
Excellent oral and written communication skills required.
Must have general computer skills and a working knowledge of the internet and the ability to independently learn and use Google Suite and Salesforce.
Training as or alongside social workers, nurses, medical assistants, chaplains, medical scribes, or other educational or work experiences that have led to or demonstrate fluency in clinical language and settings.
Project development skills and ability to work independently.
2+ years of experience in palliative care, home health, hospice, and/or hospital discharge planning or case management, highly preferred.
2+ years of experience working within or directly with one or more of the large safety net hospitals in the region, preferred.
Minimum of 2 years of previous intake or admission experience in a high call volume environment.
Bilingual (English/Spanish), highly preferred.

Responsibilities

Facilitates intake, admission, and can assist with scheduling, if needed, for incoming patients.
Provides accurate and ongoing assessment of patient’s status in the admission.
Provides administrative computer support by maintaining databases, logs, and census sheets; updates and maintains resource/contact lists, schedules and other department specific information sheets.
Schedules/completes pre-admission assessments and communicates recommendations to patients.
Maintains all the documentation involved with the admissions process.
Participate in all staff, census and other meetings.
Weekly meetings with the Outreach Team, and others.
Meet or exceed established admission targets.
Assumes other duties in support of organizational needs.
Answer incoming calls.