Intake Specialist

JVS SoCal•Culver City, CA

4d•$22

About The Position

Intake Specialists perform intake, eligibility, and initial assessments, provide labor market information, provide West LA Culver and WorkSource partner system navigation information, and conduct informational workshops and other similar basic career services.

Requirements

Three years direct customer service experience with the ability to manage a diverse client population with varied barriers toward employment.
Work as part of a team and make independent decisions regarding client needs.
Must know how to take initiative to research information for staff and for job seeker clients.
Have strong interviewing skills to make initial client needs assessments for appropriate referrals.
Bilingual in Spanish or other community-based language.
High School diploma or GED.

Nice To Haves

Associate degree preferred.

Responsibilities

Meets and greets first time and continuing customers.
Identifies customer needs and expectations and directs customers to next steps.
Provides Center information regarding all services including accessibility, referrals, and processes.
Answers telephone, takes messages, distributes messages, and transfers calls to appropriate staff.
Coordinates and plans for assessing suitability and eligibility for job seekers interested in receiving America’s Job Center services.
Facilitates individual and group intake and information sessions for job seekers on a regular schedule at the center and coordinates offsite and specialty intake sessions for events.
Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the forms being completed, how they are used and why we use them.
Is knowledgeable of all programs and services.
Answers questions, responds to customer inquiries, and reaches out to customers who do not have complete information for enrollment.
Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.
Tracks enrollments and reports information to colleagues and management.
Reviews right to work documentation and verifies information prior to entering it.
Utilizes CalJOBS as an application tool to enroll participants into the WIOA program and other data systems for the various center programs.
Utilizes Microsoft office tools and web-based database to pull reports and communicate performance.
Responsible for the timely submission, tracking and onboarding of new customer information with support of Career Coach team with follow-up and case notes as needed.
Other support duties as assigned in that there will be significant cross training for other tasks.