Integrated Care Coordinator
About The Position
The Integrated Behavioral Health (IBH) Care Coordinator is responsible for attending to Primary Care patients for behavioral interventions such as depression, anxiety, pain management, and other chronic medical conditions. The IBH Care Coordinator may also intervene in crisis response or to support the patient and care teams in establishing behavioral norms for the continued care relationship. The IBH Care Coordinator supports the Behavioral Health providers, including Behavioral Health clinicians (LCSW, LMFT, Psychologists) and Psychiatric Nurse Practitioners, with behavioral activation, maintenance, and linking patients with resources in the community. The IBH Care Coordinator contributes equally to the patient care teams through case consultation, patient advocacy, mental health education, and collaborative team meetings.
Requirements
- High School Diploma or equivalent.
- Experience and/or education in human-related fields such as social work, psychology, counseling, alcohol or chemical dependency
- Current CPR or CPR/AED certification.
- Medical setting knowledge preferred with experience in various assessments, including substance abuse preferred OR an equivalent combination of education and experience sufficient to perform the job’s essential duties successfully.
- Bilingual in Spanish preferred; or other languages desirable.
- Ability to establish and maintain positive, professional relationships.
- Demonstrated commitment to providing services for the underserved, working with various people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, unhoused, substance users, HIV (AIDS) infected, and/or physiologically impaired.
- Communicate clearly and concisely, both verbally and in writing, and demonstrate high listening skills.
- Exceptional interpersonal skills.
- Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations.
- Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
- Maintain detailed records.
- Compliance with all state and federal laws and regulations about the position, including HIPAA, sexual harassment, Mandated Reporting, Scope of Practice, OSHA, etc.
- Computer (PC) literate in Microsoft Word, Excel, PowerPoint, Outlook email, and database software.
- Adherence to infection control procedures, including but not limited to standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
- Assist and support the Center/Department/Program to meet standards of High Reliability.
Nice To Haves
- Bilingual in Spanish preferred; or other languages desirable.
- Medical setting knowledge preferred with experience in various assessments, including substance abuse preferred OR an equivalent combination of education and experience sufficient to perform the job’s essential duties successfully.
Responsibilities
- Conducts warm hand-offs between the patient and referring primary care provider during health center hours to link patients with Behavioral Health Services.
- Assists patients in navigating the mental health system and appropriate linkage to various county agencies and other community resources based on patient needs and availability.
- Monitors and implements Patient-Centered Health Home (PCHH) goals.
- Monitors and implements Certified Community Behavioral Health Center (CCBHC) goals.
- Travels when necessary to support operational needs, meetings, and any function requiring presence.
- Provides Motivational Interviewing, Screening, Brief Intervention, and Referral to Treatment (SBIRT) as needed to improve abstinence and harm reduction outcomes for people with substance use disorders.
- Documents all patient interactions in the Electronic Health Record according to WellSpace Health policies and timelines.
- Maintains and adheres to confidentiality and privileged communications (patient, employee, and organization).
- Assists with related data collection, related projects, initiatives, utilization, and review activities.
- Performs other duties as assigned.
Benefits
- A successful candidate will receive regionally competitive salaries, above-average health benefits at reduced costs, company-paid life insurance & long-term disability insurance, an additional voluntary retirement plan with company match, and no vesting schedule requirement.
- Paid bereavement and jury duty leave
- 11 paid holidays per year
- Paid time off
- Paid sick leave
- Flexible Spending Program
- Company-paid malpractice insurance for all providers
- Professional development hours offered annually
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
