Integrated Product Support Analyst (Onsite)

About the position

This position is for an entry-level Integrated Product Support Analyst in Customer Data Management with a focus on warehouse operations. The applicant must have the willingness to learn and advance within the 12 elements of Integrated Product Support.

Responsibilities

• Ships and receives units to/from various locations.
• Uses computer software programs to accurately compile customer data.
• Creates and maintains service notifications and scheduling.
• Tracks data related to customer orders and activities.
• Generates reports regarding customer orders and other sales activities.
• Creates and modifies source data into an organized document for further analysis.
• Collaborates with cross-functional teams.
• Notifies other customer service representatives along with members of other divisions of data trends for improvement of quality.
• Maintains a high-level of organization and prioritizes multiple tasks while meeting deadlines.
• Takes direction from multiple leads.
• Communicates with peers and internal customers to drive results.
• Executes tasks within the 12 elements of Logistics with oversight and mentoring.
• Lifts and carries up to 25 lbs unassisted.

Requirements

• Typically requires a University Degree and less than 2 years prior relevant experience.

Nice-to-haves

• Prior experience using SAP and Microsoft Office Suite/O365 collaboration tools.
• Experience in Performance-Based Logistics warehouse operations.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.