Integration of Care Coordinator

WAYNE MEMORIAL COMMUNITY HEALTH CENTERS • Honesdale, PA

50d

About The Position

As an IOC Coordinator, you’ll be the hub of communication between patients, providers, and clinics. Every day you’ll adapt to new challenges — scheduling referrals, managing phone calls, completing insurance authorizations, and helping patients access the care and resources they need. If you’re organized, flexible, and love being the problem solver who keeps things moving, this role is for you.

Requirements

• High school diploma/GED required.
• Microsoft Word, Excel required.
• Must be able to use fax, copier, scanners, and email.
• Experience in behavioral health or medical setting or a related field
• Experience as a Medical Secretary or related position in healthcare
• Working knowledge of HIPAA and privacy regulations.

Nice To Haves

• Prior medical terminology experience is a plus.
• Certified Medical Assistant
• Experience in a behavioral health or medical setting
• Strong communication and organizational skills, especially for calls and scheduling.
• Ability to adapt quickly, solve problems, and juggle multiple priorities.
• Familiarity with insurance processes and medical/psychiatric terminology.
• Comfortable with EHRs and standard computer applications.

Responsibilities

• Coordinate referrals and schedules across providers, patients, and multiple clinics.
• Handle phone calls with professionalism and empathy.
• Complete and track insurance prior authorizations.
• Support patients with paperwork, education, and connection to resources.
• Maintain accurate documentation in the EHR.
• Collaborate with the care team on treatment planning and quality improvement.

Benefits

• Be the key connector ensuring patients receive timely, effective care.
• Work in a supportive, collaborative team environment.
• Gain experience in integrated care and value-based health programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED