Integration Specialist

NetVendor

20h•Remote

About The Position

The Integration Specialist is responsible for supporting the implementation and maintenance of client integrations. This role will work cross functionally with other departments to communicate changes and updates on client integration status. This is a technical support role that works directly with our clients and helps with the integration of their new systems and processes.

Requirements

Experience collaborating cross-functionally across multiple departments
High attention to detail
Strong written and verbal communication skills
Strong interpersonal skills (active listening, providing and receiving feedback)
Highly organized, efficient, and able to work on multiple client projects concurrently
Ability to use creativity in solving complex problems

Nice To Haves

Intermediate level of experience with Yardi or Entrata property management tools
Familiarity with system integration tools or APIs
Experience with project management tools (JIRA, Zendesk)
Experience working in technology, SaaS, or fast-growing companies
Bachelor Degree preferred, but equivalent work experience is acceptable
2-3 years of experience in a technical or customer support role

Responsibilities

Triage client requests via email and internal ticketing system
Manage support tickets which include mapping, testing, and communication to internal impacted teams and external clients
Run a Failure Report daily and process service requests
Create new and update existing client facing software “How To” guides as needed
Update existing internal process documents when changes occur
Create new internal process documents for all day-to-day tasks
Conduct weekly integration check-in calls with clients to ensure reliable data synchronization between systems
Create role continuity, crosstrain with integration team members for back-up when out of the office
Additional responsibilities as assigned