Integrations Analyst

INHABIT IQ•Alpharetta, GA

1d•Onsite

About The Position

As an Integrations Analyst you will operate as a technical support employee with a deep knowledge of the property management and vacation rental industry. You’ll be the primary point of contact for clients setting up their integrations with OTAs during their software onboarding, as well as managing escalated integration issues, guiding clients through API behavior, OTA configurations, and cross-platform data syncs with confidence and clarity. This role requires a blend of technical fluency and growing customer relationships. You’ll work directly with property managers and channel partners (Airbnb, Vrbo, Booking.com, etc.), translating complex technical details into actionable solutions for users. You are someone who can diagnose issues arising from API requests and logs but also then able to "zoom out" to deliver a world class customer experience.

Requirements

3+ years of experience in SaaS support, technical support, or API-based integrations
2+ years of experience in the vacation rental or property management industry
2+ Customer Service experience
Familiarity with PMS platforms and OTA integrations (Airbnb, Vrbo, Booking.com, Expedia, etc.)
Strong understanding of API concepts (e.g., endpoints, payloads, response codes) and ability to read API logs (JSON or XML)
Proficient in tools like Postman, JIRA, Confluence, and CRM/ticketing platforms (e.g., Salesforce, Zendesk, Zoho)
Excellent written and verbal communication skills — able to simplify technical issues for non-technical users
Proven track record of taking ownership and driving complex issues to resolution
Bachelor’s degree or comparable experience

Responsibilities

Lead integrations onboarding calls with clients to help them integrate their units with their OTA of choice, as well as coach them on how to maintain the integration.
Own and resolve complex integration support cases escalated from Tier 1 teams
Troubleshoot API and third-party connection issues (including channel management, payment processing, or custom integrations)
Collaborate with OTA partners to resolve syncing, mapping, or data formatting issues
Read and interpret API logs (XML/JSON), system logs, and payloads to determine root cause of failures or unexpected behavior
Lead client calls to explain root cause, recommended resolution, and next steps with professionalism and empathy
Write and maintain knowledge base articles to improve internal and external understanding of key integration topics
Participate in the development of support processes, troubleshooting workflows, and documentation standards
Actively contribute to cross-functional projects with Product, Engineering, and Client Success teams
Surface common integration pain points and recommend enhancements or automation
Maintain detailed case documentation and follow-ups using CRM/ticketing platforms