Integrative Primary Care Program Coordinator

NorthBay Health•Napa, CA

16h

About The Position

At NorthBay Health, the Integrative Primary Care Program Coordinator position functions as a consultant and educator responsible for achieving patient participant and program development goals while facilitating an individualized primary care experience in a highly personalized environment focused on hancing each patient’s healthcare experience. Position duties include but are not limited to: delivering an informative/educational overview of the practice and program design to existing and new patients in both 1:1 and group settings; promoting program awareness, securing acceptance of participation agreements, welcoming and directing new patient participants, conducting new patient orientation, managing program outreach communications, providing general office administration, answering incoming program development phone line, responding to program inquiry emails, presenting and directing general inquiry calls/emails; providing patient education on program fee payment mechanisms, insurance provisions, EHR patient portal; using CRM/POS portal for program fee collections, cash pay program components, group learning scheduling/coordination, financial reporting and A/R documentation; and serve as program ambassador for all on/off site business development and educational events. Position is also responsible for ensuring the smooth transition of non program participants to new PCP when applicable.

Responsibilities

Consults and educates patients, community, leaders, staff . . .about the program.
Mostly responsible for achieving patient participant and program development goals.
Facilitates an individualized primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience.
Delivers an informative/educational overview of the practice and program design to existing and new patients.
Promotes program awareness individually as well as using the support of Marketing.
Presents and secures acceptance of participation agreements.
Welcomes and directs new patient participants.
Coordinates and conducts new patient orientation.
Works with communication department to facilitate program outreach communications.
Provides general office administration.
Answers incoming program development phone line.
Responds to program inquiry emails.
Presents and directs general inquiry calls/emails.
Provides patient education on program fee payment mechanisms, insurance provisions, EHR patient portal.
Uses and is the SME for the program’s CRM/POS portal used for program fee collections, cash pay program components, group learning scheduling/coordination, financial reporting and A/R documentation.
Serves as program contact and ambassador for all on/off site business development and educational events.
Responsible for ensuring the smooth transition of non program participants to new PCP when applicable.
Serves as back up to front desk PSR.
Other duties as assigned.