Intensive Case Manager (Atlanta)

INSPIRITUS INC • Atlanta, GA

2d • $19 - $22 • Hybrid

About The Position

The Intensive Case Manager (ICM) provides appropriate intensive case management services to refugees or other eligible immigrant populations who have resided in the US for less than 5 years. The ICM program fosters the successful and integration of especially vulnerable refugees, asylees, Special Immigrant Visa (SIV) holders, Afghan/Ukrainian/Cuban/Haitian Humanitarian Parolees. The ICM program aims to effectively support vulnerable individuals that have difficulty navigating systems and attaining self-sufficiency in their new or existing community. The ICM case manager will provide intensive support to large families, women-at-risk, elderly refugees, refugees that identify as LGBT, refugees with significant physical or mental disabilities, and other vulnerable populations as needed.

Position Details: Full Time position; Hourly Department – Refugee and Immigrant Services Some on-site, remote and field days required Requires driving and transporting clients to appointments as needed Reports to the Atlanta Client Services Manager Located in Atlanta, GA Mostly Virtual/Remote with some on-site required, Travel 50% locally Monday through Friday; 8:30AM – 5:00PM Hourly compensation $19.23-$21.63

Requirements

• Bachelor’s degree in social work, counseling, public health, psychology, or a related field required; Master’s degree preferred.
• Minimum of two years of direct service experience in a culturally diverse environment, or an equivalent combination of education and experience.
• Demonstrated experience in case management, health advocacy, community outreach, and partnership development preferred.
• Knowledge of immigration and/or refugee issues and familiarity with medical, insurance, maternal and child health, or reproductive health systems preferred.
• Strong organizational skills with the ability to manage multiple client-related activities and competing priorities.
• Excellent written and verbal communication skills in English; bilingual or multilingual proficiency in a relevant language preferred.
• Demonstrated cultural competence and sensitivity to diverse cultural and socioeconomic backgrounds.
• Ability to maintain professional boundaries, set appropriate limits, and balance client advocacy with organizational and community expectations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong general computer and documentation skills.
• Valid Georgia driver’s license; reliable multi-passenger vehicle, personal auto insurance, and good driving record required.

Responsibilities

• Provide intensive, client-centered case management beyond the initial resettlement period, addressing complex medical, educational, housing, and special needs while developing individualized, holistic service plans.
• Conduct RHS-15 mental health screenings and ensure timely, appropriate referrals to behavioral health and other specialized service providers.
• Build and maintain strategic partnerships with mainstream and refugee-serving agencies; develop and manage a comprehensive community resource database to enhance service delivery.
• Deliver health orientation and public health education, including Medicaid navigation, provider selection, and language-access resources; coordinate appointments and support clients in resolving urgent or emergency needs.
• Develop and facilitate community support groups to promote social connection, healthy coping strategies, and integration; collaborate with Community Engagement staff to connect clients with volunteer mentoring programs.
• Maintain clear communication with leadership regarding complex cases; uphold professional boundaries, ethical standards, and mutually respectful partnerships with clients, colleagues, volunteers, and community stakeholders.
• Ensure compliance with organizational policies and all applicable federal, state, and local regulations; actively participate in training, quality improvement initiatives (PQI), public relations, and agency-wide engagement activities while striving for excellence and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level