Interactive Teller Machine (ITM) Associate - Part-time, Summer

Availa Bank•Ames, IA

About The Position

Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. ITM ASSOCIATE POSITION SUMMARY This position is responsible for providing exemplary service to our customers via interactive teller machines, which allow for the completion of financial transactions in an efficient and convenient manner.

Requirements

High school diploma or equivalent required
Customer service or banking experience encouraged
Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
Exceptional oral, written, and interpersonal communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence
Understands computer and other equipment capabilities and limitations
Exceptional organizational and time management skills; ability to function well in a fast-paced environment
Must be able to multi-task in a busy environment
Maintain a complete understanding of regulatory and compliance policies and procedures
Must be able to work flexible hours and shifts

Responsibilities

Provide exceptional customer service through quality conversations and assist customers with routine banking transactions through the virtual Interactive Teller Machine (ITM).
Research and resolve customer questions, inquiries, requests, and issues with empathy.
Provide accurate information to customers based on product and service knowledge and understanding of the banking industry.
Effectively analyze every situation and determine appropriate solutions and responses.
Escalate customer concerns to the appropriate department(s).
Advocate the benefits of products and services to promote customer enthusiasm and engagement.