Intermediate System Administrator, Tier-2 Level Support Services

ASRC Federal Holding • San Antonio, TX

112d • Remote

About The Position

ASRC Federal is currently seeking an Intermediate Systems Administrator - Tier-2 Level to support upcoming work located in San Antonio, TX. This contract will provide 24/7/365 operations support to the customer. Applicant must be able and willing to work on-call, shift, or surge if required. Must be flexible and able to travel when necessary. Will need a Real ID and current passport. The position will require on-site occupancy at or near the Ft Sam Houston location. Core hours are 6:00am - 6:00pm; exception being shift-work (surge) or on-call staff. Telework may be considered on a position-by-position basis with approval by the customer.

Requirements

• Must be a U.S. Citizen and obtain and maintain Public Trust.
• Must successfully complete a government issued background investigation.
• Must be flexible to travel when necessary.
• Must have Real ID, and ability to obtain a U.S. Passport.
• Minimum of 4 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline OR in lieu of a technical degree, must have BA/BS degree with a minimum of 6 years of relevant work experience in Information Technology, Computer Science, Engineering Management or related discipline OR MA/MS degree in Information Technology, Computer Science, Engineering Management or related discipline, with 2 years of relevant experience OR AA/AS degree or high school diploma with 8 years of experience in Information Technology or a related field.

Nice To Haves

• CompTIA Security+ (DoD 8570/8140 IAT Level II Baseline)
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Cisco Certified Network Associate (CCNA)
• Microsoft System Center Operations Manager (SCOM) Training
• Cybersecurity and Infrastructure Security Agency, Certified Information Systems Security Professional (CISSP)
• GIAC Certified Enterprise Defender (GCED), and/or GIAC Certified Incident Handler Certification (GCIH)
• Certified Information Systems Security Professional (CISSP)
• STIG 101 Training
• ITIL 4 Foundation
• Certified ScrumMaster (CSM)

Responsibilities

• Support the Tier 2 (Continuous Operations) 24x7 operations mission.
• Maintain and troubleshoot enterprise level products and services, including hardware (servers and end-user devices) firmware, and software.
• Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events.
• Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions.
• Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects.
• Support mobile computing and end user devices to include resetting and configuring devices.
• Identify and troubleshoot Enterprise Management (EM) issues related to patches and servers.
• Troubleshoot and resolve Data-at-Rest (DAR) issues.
• Provide Site Administrator support and Enterprise monitoring for Group Policy Objects (GPO).
• Perform system administration tasks on Enterprise server and end-user clients.
• Install, administer, and perform password management for Enterprise software.
• Remotely access government equipment to resolve issues.
• Monitor enterprise assets via System Center Operations Manager (SCOM), Quest Suite of Tools, and other related applications.
• Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and Executive Summary (EXSUM) documents for critical service outages.
• Document and update incident(s) via Ticketing System.
• Operate, maintain, and administer the MED365 tenancy.
• Perform administrative functions associated with Azure Information Protection/data labeling and control.
• Conduct content searches related to various scenarios and take appropriate action.
• Ensure tenant federation with all other DoD tenants.
• Interact with the customer CSSP/DCO team on any cyber incidents or orders.
• Advise and coordinate with customer PMO ISSM and implement any changes directed by ISSM.
• Follow Change Management practices to schedule and implement approved changes.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees