Intermediate Systems Administrator

Raventek Solution Partners LLC

19m•Onsite

About The Position

The Intermediate Systems Administrator provides systems administration , technical support, and maintenance for mission-critical IT systems supporting AFSOC PED operations. This role is responsible for ensuring the availability, security, and performance of systems required for continuous 24/7/365 operational support across all PED sites. This position operates on a Panama Schedule. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer.

Requirements

Software/Hardware Troubleshooting.
Microsoft Windows Client.
Microsoft Office.
Network Infrastructure Cabling (Fiber/Copper).
Minimum of 4 years of experience is required.
DOD 8570 IAT Level 2 Certification.
Top Secret/SCI

Responsibilities

Provide first-tier technical support to end-users for PC, server, mainframe applications and hardware.
Collaborate with network services, software systems engineering, and applications development teams to restore service and identify and correct core problems.
Reproduce and simulate user-reported problems to diagnose operating issues, system errors, and application failures.
Recommend systems improvements or configuration changes to reduce recurring user issues and improve system reliability.
Support CERP cycle rollouts, including hardware installation, configuration, and deployment.
Escalate complex technical issues to intermediate or senior support personnel when required.
Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period
Submit MSRs on a regular basis, as required by manager.
Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
Complete required compliance training as assigned.
Other duties as assigned.
Some travel to other bases within CONUS will be required.