Intern - Enterprise Applications Operations Analyst

Hunter Industries Brand • San Marcos, CA

8d • Onsite

About The Position

Are you an analytical and detail-oriented individual with a passion for Information Systems, Information Technology, Management Information Systems or Computer Science who demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility? Look no further! Here's your chance to gain hands-on experience, learn from industry experts, and make a meaningful impact. Each summer intern will have their own project to achieve during their time with us and receive amazing development and networking opportunities. Join us as a summer intern and be part of a team that values creativity, innovation, and personal growth. Join Our Team and Unleash Your Potential! We’re on the lookout for bright minds to join our summer internship program and embark on a journey of growth, learning, and hands-on experience! An internship with Hunter Industries complements university coursework, provides first-hand experience of working in the real world, and the opportunity to develop relevant skills and knowledge for career readiness. The Experience: Project Scopes: Each intern is assigned a specific project that contributes value to the Company. Networking Opportunities: Interns gather often to connect, network, and bond as a cohort. Development Workshops: We provide professional development opportunities that prepare you to transition seamlessly into the workforce. Community Impact: We partner with our Sustainability & Social Impact team to participate in an event that gives back to the community. Site Visits: Interns will travel to off-site locations to explore real-world product installations. Leadership Lunch: Interns gather with senior leaders for casual conversation, networking, and Q&A over lunch. Final Showcase: Interns will share their journey and achievements through a presentation to a large group of leaders and peers at the end of the program. What You’ll Be Doing: As an Enterprise Applications Operations Analyst Intern, you will be supporting a large-scale Oracle Fusion ERP implementation by helping prepare IT support teams for go-live and post-launch operations. You will contribute to pre-go-live Tier 2 operational readiness by documenting expected support workflows, troubleshooting scenarios, escalation paths, and operational knowledge based on system designs, testing activities, and guidance from experienced team members. Process Analysis and Requirements Gathering Conduct a detailed analysis of current demand management workflows and document at least 5 key pain points and 10 system requirements by collaborating with stakeholders across supply chain, sales, and production teams. Stakeholder Engagement Facilitate at least 3 workshops or interviews with key stakeholders to gather insights and align on the project objectives and expected outcomes. System Capability Research and Gap Analysis Research potential demand management tools or enhancements and complete a gap analysis report comparing 3 potential solutions against current system capabilities and identified requirements. What You’ll Learn: Through shadowing Tier 2 and Tier 3 support resources, guided walkthroughs of ERP environments and integrations, participation in testing and readiness activities, structured documentation exercises, with defined deliverables, and regular feedback sessions with Enterprise Applications leadership and technical team members, the intern will gain: Understanding of Tiered IT support models (Tier 0–3) in an ERP environment Exposure to Oracle Fusion application operations and integrations Experience in documenting technical runbooks and support procedures Knowledge of incident management, hypercare, and operational readiness What We’re Looking For: Driven college students, or recent college graduates, with a major or degree in Information Systems, Information Technology, Management Information Systems or Computer Science Determined, detail-oriented go-getters with strong analytical and documentation skills Curious individuals that are eager to learn Knowledge, skills, and abilities in ERP, IT support, Tier 2 support, technical documentation, runbooks, integrations, incident management Selected candidates must be available to work on-site and full-time between June and August.

Requirements

• Driven college students, or recent college graduates, with a major or degree in Information Systems, Information Technology, Management Information Systems or Computer Science
• Determined, detail-oriented go-getters with strong analytical and documentation skills
• Curious individuals that are eager to learn
• Knowledge, skills, and abilities in ERP, IT support, Tier 2 support, technical documentation, runbooks, integrations, incident management
• Selected candidates must be available to work on-site and full-time between June and August.

Responsibilities

• Supporting a large-scale Oracle Fusion ERP implementation by helping prepare IT support teams for go-live and post-launch operations.
• Contributing to pre-go-live Tier 2 operational readiness by documenting expected support workflows, troubleshooting scenarios, escalation paths, and operational knowledge based on system designs, testing activities, and guidance from experienced team members.
• Conducting a detailed analysis of current demand management workflows and document at least 5 key pain points and 10 system requirements by collaborating with stakeholders across supply chain, sales, and production teams.
• Facilitating at least 3 workshops or interviews with key stakeholders to gather insights and align on the project objectives and expected outcomes.
• Researching potential demand management tools or enhancements and complete a gap analysis report comparing 3 potential solutions against current system capabilities and identified requirements.

Benefits

• An amazing company culture – we walk the walk when it comes to our values!
• Hourly Pay: This internship is paid $22 per hour.
• Holiday Pay: Interns receive pay for the holidays that fall within the duration of their program.
• Benefits: Interns who work full-time are eligible for medical, dental, and life insurance.
• Wellness Center: Interns are provided a free membership to the wellness center for the duration of the program.
• Company Events: Interns are invited to attend all company events that take place during their time with us.
• Charitable Giving: Interns receive a company match for charitable donations and rewards for volunteerism.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 1,001-5,000 employees