Intern- Information Technology (OIT- Help Desk)

Texas A&M • Laredo, TX

8d • $11 • Onsite

About The Position

The OIT Intern will assist the Help Desk staff with the daily functions of the OIT Helpdesk.

Requirements

• TAMIU student majoring in Information Systems, Computer Science, Business, or a related field.
• Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates.
• Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.
• Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP).
• Strong computer Knowledge, including Outlook, Word, and Excel.
• Must possess excellent customer service and teamwork skills.
• Ability to communicate effectively, orally and in writing.
• Ability to interact effectively and professionally with the general public.
• Ability to plan, organize, and prioritize work and attend to detail.
• Ability to manage multiple tasks, projects, and assignments and meet deadlines.
• Ability to resolve problems by analyzing, recommending, and implementing changes.

Responsibilities

• Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person.
• Troubleshoot PCs, Apple systems, and various software applications.
• Verify that all KIOSKs and Digital Signage work properly weekly.
• Maintain required documentation in the Ticketing Management System.
• Decommission nonfunctional computers and equipment to surplus.
• Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.
• Maintain inventory of network hardware and communication connections.
• Route calls to appropriate personnel.
• Use sound, independent judgment when performing duties.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed