Intern, IT Service Desk and Security

Mizkan America•Schaumburg, IL

8h•$20 - $20•Hybrid

About The Position

Based in our Corporate Headquarters in Schaumburg, IL, Mizkan America is a subsidiary of the Mizkan Group, a global, family-owned company that has been Bringing Flavor to Life™ for over 220 years. As one of the leading makers of vinegars, condiments, and sauces in the United States, Mizkan America maintains 12 manufacturing facilities that serve the retail, foodservice, specialty-Asian and food-ingredient trade channels. We are committed to following our two core principles: continuously challenging the status quo and delivering only the inest products for our customers. Our leadership seeks out, embraces, and implements ideas for improvement from all of its employees. Transparency and accountability are two key factors that drive our company’s overall management approach. We are looking for people who are seeking to deliver their best so that we can deliver ours. Above all, we’re dedicated to maximizing the potential of our greatest assets—our team members. That’s reflected in our ongoing commitment to recruit, develop, reward, and retain our talented, multicultural workforce. We hope to see you as part of our team’s future success! POSITION SUMMARY: The IT Service Desk and Security Intern will support day‑to‑day IT service desk and security operations, assist with projects and documentation, and complete a capstone project addressing a real business need. This role provides hands‑on experience in an enterprise IT environment and opportunities to learn, contribute, and develop technical and professional skills.

Requirements

Excellent communication and organizational abilities.
Knowledge in using and supporting Microsoft Office 365.
Proven communication and organizational strengths developed through hands-on experience in security operations.
Demonstrated capacity to work both independently and as part of a collaborative team.
Strong attention to detail and a proactive approach to ongoing learning.
Pursuing a bachelor’s in Information Technology, Computer Science, or related field
Minimum 3.0 GPA or higher.
Interest in technology and IT support
Knowledge of hardware, OS, and applications
Strong problem-solving and communication skills
Able to work independently and in teams
Demonstrates enthusiasm for learning and takes initiative
Ability to remain in a stationary position (sitting or standing) for extended periods while working on a computer.
Frequent use of hands and fingers for typing, writing, and handling documents.
Ability to communicate clearly in person and via electronic devices.
Ability to move within the office environment, including walking short distances and navigating stairs if applicable.
Visual acuity to read and interpret data on screens and printed materials.

Nice To Haves

Familiar with Microsoft Windows and 365 (preferred)

Responsibilities

Provide first-line support for IT service desk requests and security incidents.
Troubleshoot hardware, software, and connectivity issues efficiently.
Assist with user account setup and closure, and equipment preparation during onboarding & offboarding.
Aid in the documentation of procedures, solutions, and recurring issues.
Support device setup, imaging, and routine maintenance activities.
Support critical business applications.
Participate in IT projects and contribute to process improvement initiatives.
Collaborate effectively with team members to resolve technical challenges in a timely manner.
Manage an assigned capstone project from initial research through planning, execution, and final presentation.
Conduct research, collect data, and prepare reports as necessary.
Actively participate in meetings and propose ideas for process improvements.
Maintain confidentiality and adhere to all company policies and procedures.
Regular, predictable, in-person attendance on the business days the Company requires in-person attendance at this facility. (In-person attendance is optional on the other workdays.) For non-required-in-person attendance days, employees are expected to be present and engaged during the designated work hours for this role.
Perform other duties assigned that support the overall success of the team, department, or organization. This may include participating in cross-functional initiatives, contributing to process improvements, or assisting with special projects as needed.