Intern, Partner Operations

Hyland

18h•Remote

About The Position

Are you on the hunt for a meaningful internship where you can dive into hands-on experiences with a company that prioritizes its employees? Look to Hyland! As an intern, you'll collaborate with various departments, tackle projects, develop new skills, expand your professional connections, and become an integral part of our amazing team. Explore the inner workings of a large, award-winning software company while advancing your expertise and career growth. We value our customers and employees alike and will help you reach your full potential no matter where you are in the world. An internship at Hyland marks the beginning of your journey toward future success. Come explore what we have to offer! This position will be remote, candidates are to be located in EST Why This Internship Is Valuable Hands‑on exposure to enterprise‑scale global partner programs Real responsibility supporting a major program transformation Experience across governance, analytics, enablement, and partner platforms Collaboration with senior leaders and cross‑functional teams Development of highly transferable skills in operations, data, and program management Responsibilities The Partner Operations Intern plays a key role in supporting the systems, data, and processes that power Hyland’s global partner ecosystem. This role is ideal for someone who enjoys organizing information, improving data quality, and helping large programs run smoothly. You’ll work closely with Partner Operations, Enablement, and Governance teams to ensure our partner platforms, content, and reporting are accurate, consistent, and ready for scale. This internship offers hands‑on experience with enterprise‑level partner programs, exposure to cross‑functional teams, and the opportunity to build highly transferable skills in operations, analytics, and program management.

Requirements

Currently enrolled in an educational institution
Proficiency with Microsoft Office software products
Attentive to department needs as demonstrated by rapid and high-quality responsiveness to requests
Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Capable of identifying and completing tasks independently, with a sense of urgency and ownership
Demonstrated success at maintaining high personal work standards
Demonstrated ability to handle sensitive information with discretion and tact
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the position.
Strong attention to detail and comfort managing data
Basic analytics and reporting capability (Excel, Sheets, or similar)
Ability to organize and document complex information clearly
Comfortable working across multiple systems and tools (PRMs, portals, content platforms)
Creative problem solver
Analytical mindset
Curious and eager to learn
Coachable and open to feedback

Responsibilities

Clean, validate, and standardize partner and contact data across PRM and partner surveys
Maintain trackers, logs, supporting evidence, and audit trails
Support PRM testing, including workflows, content, links, emails, and picklists
Create short “how‑to” materials for common PRM tasks
Assist with Partner Locator setup (if enabled)
Catalogue partner‑facing content across Highspot, Community, Portal, and PRM
Identify duplicated, outdated, or missing partner content
Track updates and ensure consistency across all program documents
Maintain governance artifacts and decision‑gate status logs
Track enablement completions, certifications, QBR actions, and escalations (facts only)
Support scorecard data hygiene (no scoring or decision‑making)
Compile partner performance KPIs and support KPI dictionary development
Clean and summarize Partner Survey data
Prepare structured inputs for senior leadership review