Internal Communications Consultant

Southwest Airlines • Dallas, TX

6d • $103,750 - $115,300 • Onsite

About The Position

As an Internal Communications Consultant, you’ll partner closely with Executives and cross‑functional Teams to craft and execute strategic communication plans that translate complex business strategy into clear, actionable messaging for Employees. You’ll navigate competing priorities, influence outcomes across the organization, and help shape communication strategies for major initiatives. By determining messaging goals, advising on tone and channels, and driving alignment during change and transformation, you’ll help ensure Employees understand not just what is changing, but why it matters. Through thoughtful storytelling, two‑way dialogue, and a deep commitment to Southwest’s culture and values, you’ll strengthen engagement, reinforce key behaviors, and help turn strategy into action—making Internal Communications a true competitive advantage for Southwest Airlines. Additional details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. This role is part of a shared on‑call rotation, with full training and support provided for all Team members. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Knowledge of writing, communication strategy, tactics, and tools and an understanding of how to effectively execute on them including creative ways to inform and connect via written, oral, and visual media
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including Microsoft Office or other word processing tools
• Skilled in oral and written communication, including production of Executive-level presentations and communication materials which illustrate how communication contributes to business objectives
• Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and applying relevant information to communication strategy and messaging
• Ability to demonstrate comfort and confidence with public speaking and presenting in front of senior level Leaders
• Ability to listen, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to influence without positional authority
• Ability to demonstrate a strategic thought process, proactive initiative, and a sense of urgency
• Ability to take ownership and accountability
• Required: High School Diploma or GED
• Advanced-level experience, seasoned and specialized knowledge in: Leading large-scale, complex communication efforts, either from within a business organization or with a strong partnership with the business Creating communication plans Managing cross-functional projects
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to travel periodically as needed
• Must be willing to work outside of 8-5 hours as needed depending on the needs of the business
• Must meet confidentiality expectations pertaining to confidential, proprietary, and sensitive Company information

Nice To Haves

• Managing communication during a crisis

Responsibilities

• Serve as communications program lead and strategic communications counsel to colleagues, internal clients' Leaders, and Executives—determining appropriate tone, message, and channel to deliver clear and effective messages that align with Company and client objectives
• Partner with departments to create communication strategies to create deeper engagement with multiple stakeholders
• Demonstrate autonomy in the development of message and channel strategy, gathering inputs from multiple sources, obtaining and coordinating the proper approvals, and partnering with other departments or outside partners as needed to build and execute communication strategy
• In partnership with Customer Experience & Analytics and other Communications Teams to define and measure key performance metrics, analyze data, and develop recommendations based on findings
• Work closely with Senior Leaders across the Company to advise on communication tactics, ghostwriting, and offering constructive communication advice
• Work in a collaborative spirit through relationship-building with internal stakeholders to ensure alignment and prioritization of their department goals and communication efforts
• Stay current with advancements and trends in communication, specifically in the areas of mobile messaging, social and collaborative sites, and digital presence
• Support and advise the communications strategy for internal clients during crises
• May perform other job duties as directed by Employee’s Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED