Internal Communications Manager, NA Operations, Operations Internal Communications (OIC)

Amazon • Nashville, TN

1d

About The Position

Amazon is seeking an intuitive, high-judgment, self-motivated, and creative
communications professional to join our Operations Internal Communications (OIC)
team.

As an Internal Communications Manager, you’ll help manage strategic, executive,
and functional internal communications across our Transportation and Delivery
business lines. From creating employee-facing communications about critical
policies and changes to identifying positive storytelling opportunities, you
will be a key partner to project teams and executives within the business.

The ideal candidate must be a growing leader, able to act independently, have
exemplary writing skills, a proactive work ethic, and a talent for developing
creative approaches to difficult communications challenges.

This role can be based in Nashville, TN with an ability to travel occasionally
to other Amazon sites across North America.

Requirements

• 7+ years of recent professional communications or public relations experience
• Bachelor's degree

Nice To Haves

• Experience working with large global teams
• Experience in oral and written communication in English
• 6+ years of change management experience
• Experience designing, planning, and delivering content projects
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Can show excellent decision-making capabilities under pressure
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in internal communications with a preference for operations or frontline communications knowledge
• Experience executing highly successful, creative, and complex communications plans

Responsibilities

• Develop strategic and innovative internal communication plans to include writing, reviewing, and managing business-specific updates, leadership messaging, and ad hoc communications
• Earn trust, provide expert counsel, and effectively communicate with a wide range of internal stakeholders.
• Serve as a speechwriter and content creator to senior executives, including driving the creation and delivery of compelling, executive-level presentation materials.
• Maintain solid, cross-functional relationships with key internal stakeholders – from Operations associates to executive leaders
• Manage complex, fast-moving, and unexpected communications challenges with an ability to look around corners for risk
• Be the employee experience advocate, representing and protecting this through all strategies and decision-making
• Manage and/or support crisis communications on a rotating basis, a one-week rotation 1-3 times per year providing 24/7 on-call support for the North America crisis communications team
• Roll up sleeves and get work done, even when at times it’s outside the scope of the job

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level