About the position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing a large segment or multiple segments across one or more functions and one or more products. Key responsibilities include managing operations areas functions, processes, and initiatives of significant scope and scale with application of broad operational business knowledge and subject-matter expertise. Job expectations include identifying strategic and functional gaps, opportunities, and solutions across multiple functions and platforms within the operations functions and routine management of operations functions, aspects, transactions, and products. The Internal Product Specialist (IPS) Division Manager is responsible for day-to-day leadership and management of the IPS team within Performance Management. The IPS team engages with Market Leaders, Performance Managers and FSAs daily to help drive advice delivery to our CI clients. Through their efforts, the IPS team ensures the delivery of a consistent client experience while improving retention of clients through new business strategies and successful implementation. The IPS Division Manager is responsible for meeting and maintaining all regulatory and compliance standards. They have full management responsibilities including recruiting, coaching and developing associates.
Responsibilities
- Drive performance and continuity across teams
- Collaborate with key stakeholders across the Enterprise to drive deepening opportunity across the Enterprise
- Ensure market leaders are driving FSA productivity with a focus on activities, contacts, and effective conversations
- Effectively partner with Supervision and other Merrill leaders
- Ensure adherence to responsible growth and client first strategy
- Partner across business functions to build and strengthen integration points and drive responsible growth
- Identify performance gaps and opportunities to move the business forward
- Drive efficient and effective participant contact strategy
- Work with key partners to drive and adhere to responsible growth
- Manage day to day activities and performance of IPS team
- Manage overall performance and business trends affecting teams
- Resolve client and associate issues elevated to supervisory level
- Conduct key performance reviews of leadership team / associates
- Attract and retain an effective IPS workforce
- Present business reviews and key updates to senior leadership
- Manage remotely and across multiple locations
Requirements
- Series 7, 66 and Supervisory licenses 9 & 10
- Ability to build and foster enterprise relationships across all levels of the organization
- Communicates strategic business plans and tactical sales goals to team members
- Excellent oral and written communication skills
- Self-motivated and delivery focused
- Proven track record of successfully achieving and hitting sales results
- Sound problem solving skills
- Extremely organized/superior time management skills
- Exercises strong judgment and experience to make timely and effective decisions
- Projects enthusiasm, optimism, and determination
- Promotes a client-first mindset among the team
- Prior industry sales experience within a centralized environment
- Prior experience managing and leading a team of managers
Nice-to-haves
- Experience managing other managers
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support to employees
- Annual discretionary award based on individual performance results and behaviors
