Internal Service Advisor (Service Coordinator)

Colton RV & Marine • City of North Tonawanda, NY

3h

About The Position

Do you thrive on organization, follow-through, and keeping complex processes moving forward? Colton RV & Marine is looking for a detail-driven Internal Service Advisor (Service Coordinator) to be the behind-the-scenes force that ensures sold units move seamlessly from sale to delivery.
In this critical role, you’ll serve as the primary point of coordination between Sales, Service, Parts, and the Shop, with a strong focus on supporting the Sales Department. While you won’t manage retail service customers directly, you’ll take full ownership of the internal service process—tracking progress, resolving bottlenecks, and making sure every sold unit is completed on time and to standard.
As the Internal Service Advisor, you’ll be the connector who keeps everyone aligned. You’ll proactively communicate updates, drive accountability across departments, and step in to troubleshoot whenever something stalls. From parts availability to service scheduling to final prep, you’ll see the process through from start to finish—no loose ends.
This is a high-visibility, high-impact position for someone who enjoys working with urgency, juggling priorities, and collaborating across teams. If you’re organized, proactive, and take pride in making sure nothing falls through the cracks, this role offers the opportunity to make a real difference in our delivery experience.

Requirements

• 1+ year of service, parts, or internal coordination experience preferred
• RV, marine, automotive, or similar dealership experience strongly preferred
• Strong organizational skills with the ability to manage multiple units at once
• Excellent follow-through—this role finishes what it starts
• Comfortable working daily on a computer and within dealership systems
• Confident communicator who can work across departments without friction
• Ability to prioritize urgency while maintaining accuracy
• Valid driver’s license
• May lift up to 25 lbs and/or move up to 50 lbs with assistive devices
• Periods of standing, walking the lot/shop, bending, and stooping

Nice To Haves

• RV, marine, automotive, or similar dealership experience strongly preferred

Responsibilities

• Own the internal service process for sold units from deal write-up to customer delivery
• Act as the primary point of contact for Sales Managers regarding delivery status and timelines
• Coordinate delivery priorities with Sales, Shop Foreman, and Service Leadership
• Ensure delivery promises are realistic, tracked, and met
• Responsible to sales inventory repairs and follow through.
• Open, manage, and monitor internal repair orders related to sales deliveries and sales inventory
• Work closely with Parts Associates to ensure parts are identified, ordered, received, and staged on time
• Follow up relentlessly on backordered or delayed parts that impact delivery
• Partner with the Shop Foreman to schedule work efficiently and address bottlenecks
• Asssiting with shop dispatching
• Provide consistent, proactive updates to Sales Managers on unit status
• Escalate issues early when timelines or resources are at risk
• Ensure all internal notes, updates, and changes are documented clearly
• Close the loop—nothing gets dropped or assumed
• Follow internal service and delivery processes precisely
• Maintain accurate records for work orders, parts status, and delivery readiness
• Support continuous improvement by identifying breakdowns in the internal delivery process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed