Internal Service Advisor
About The Position
Ourisman Automotive Group is seeking a detail-oriented and organized Internal Service Advisor responsible for managing all internal repair orders, dealership vehicle reconditioning, warranty claim processing, and internal billing. This role serves as a key liaison between technicians, parts, used car management, accounting, and service leadership to ensure timely, accurate, and compliant documentation and workflow. More about the role Open, manage, and close all internal repair orders for dealership-owned, company, demo, and loaner vehicles Coordinate used car inspections, reconditioning, and mechanical repairs Track reconditioning status and ensure vehicles meet frontline-ready timelines Ensure proper labor op coding, parts posting, and documentation on all internal ROs Maintain reconditioning logs, internal service reports, and cost summaries Review repair orders for accuracy prior to billing Submit and track warranty and internal claims Resolve rejected or unpaid claims Communicate timelines and approvals with technicians, parts, and management Partner with accounting on internal billing accuracy
Requirements
- Previous experience as a Service Advisor, warranty or in a similar role in the automotive industry is preferred.
- Excellent communication and interpersonal skills, strong organizational abilities, high attention to detail and a customer-oriented approach.
- Familiarity with automotive service software, DMS and Microsoft Office Suite.
- Basic understanding of automotive systems and repair procedures.
- Ability to manage multiple priorities
Responsibilities
- Open, manage, and close all internal repair orders for dealership-owned, company, demo, and loaner vehicles
- Coordinate used car inspections, reconditioning, and mechanical repairs
- Track reconditioning status and ensure vehicles meet frontline-ready timelines
- Ensure proper labor op coding, parts posting, and documentation on all internal ROs
- Maintain reconditioning logs, internal service reports, and cost summaries
- Review repair orders for accuracy prior to billing
- Submit and track warranty and internal claims
- Resolve rejected or unpaid claims
- Communicate timelines and approvals with technicians, parts, and management
- Partner with accounting on internal billing accuracy
Benefits
- Health, dental, and vision insurance
- Life insurance options
- Short-term and Long-term disability insurance
- 401(k) plan with company match
- Paid time off and holiday leave
- Opportunities for professional development and growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
