International Customer Service Rep– Hanover Park, IL

Pentair • Hanover Park, IL

1d • $26 - $29 • Hybrid

About The Position

International Customer Service Rep– Hanover Park, IL At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for an International Customer Service Rep to join our Hanover Park, IL team. You will staff phones and handle all customer emails, orders, quotes, credits, and debits. Effectively arrange all export and logistic activities in order to meet or exceed customer service expectations while maintaining compliance regulations. You will: Establish and maintain a positive relationship with customers, freight forwarders and co-workers. Be available to service customers by phone & email from the start to the end of shift. Timely and accurately, process all customer inquiries and order inquiries shipping outside the USA. Verifies product, price, manufacturing lead-time, inventory, shipping requirements, and regulatory information. Coordinate activities with the credit department, purchasing department, operation, and freight forwarders to ensure timely shipments of orders. Adhere to all U.S. Export Custom Regulations, Pentair’s import/export compliance requirements; customers import requirements and departmental procedures and processes. Timely and accurately prepare all required shipping details and export compliance documents. Maintain complete, accurate and well-organized export compliance record keeping files. Adhere to EEI and AES requirements. Research and resolve customer concerns Generate and distribute order status reports to both internal and external customers Investigate and process debit/credit memos and returned goods authorizations as required. Promptly log customer complaints and areas of opportunities within software for corrective action of Managing Daily Improvement. Achieving performance metrics Obtain product knowledge

Requirements

• High School/GED
• Candidate must have 2+ years of experience within an international customer care role or freight forwarding export operations.
• Experience arranging shipments with a freight forwarder and creating export documentation.
• Demonstrate a good understanding of international general processes is a must.
• Exhibit knowledge of international air and ocean operations, procedures, requirements and compliance
• Ability to identify and analyze problems. Takes the initiative to gather necessary information and draw valid conclusions for problem resolution
• Must be detailed-oriented, well organized with strong time management skills
• Maintain composure by working within a fast-paced environment
• Demonstrate good oral and written communications skills with aptitude for understanding customer needs
• Completed phone etiquette training with experience in answering calls in a call center environment
• Good PC proficiency, and data analysis skills
• Customer focused, ensuring customer promises are delivered on and foster a climate of trust and cooperation between Pentair and our customers
• Interact well with other individuals from different functional areas and/or within cross-functional teams

Nice To Haves

• English and Spanish language
• manufacturing background
• Intermediate skills required in all Microsoft Office programs (Word, Excel, PowerPoint, Access, Salesforce).
• JDEdwards or SAP/S4 Hanna a plus
• Must be self-directed and able to work independently

Responsibilities

• Establish and maintain a positive relationship with customers, freight forwarders and co-workers.
• Be available to service customers by phone & email from the start to the end of shift.
• Timely and accurately, process all customer inquiries and order inquiries shipping outside the USA.
• Verifies product, price, manufacturing lead-time, inventory, shipping requirements, and regulatory information.
• Coordinate activities with the credit department, purchasing department, operation, and freight forwarders to ensure timely shipments of orders.
• Adhere to all U.S. Export Custom Regulations, Pentair’s import/export compliance requirements; customers import requirements and departmental procedures and processes.
• Timely and accurately prepare all required shipping details and export compliance documents.
• Maintain complete, accurate and well-organized export compliance record keeping files.
• Adhere to EEI and AES requirements.
• Research and resolve customer concerns
• Generate and distribute order status reports to both internal and external customers
• Investigate and process debit/credit memos and returned goods authorizations as required.
• Promptly log customer complaints and areas of opportunities within software for corrective action of Managing Daily Improvement.
• Achieving performance metrics
• Obtain product knowledge

Benefits

• As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED