International Sales Assistant

MillerKnoll • New York, NY

1d • $55,718 - $73,370

About The Position

The International Sales Assistant will work closely with the International Sales Associates, partner showrooms, clients and corporate office to ensure the smooth processing and production of international orders. This role focuses on supporting international sales of the HOLLY HUNT collections by assisting these groups on their day-to-day inquiries.

Requirements

• Bachelor's degree or equivalent work experience
• 1-2 years working in a retail, design, or showroom environment
• Excellent interpersonal and communication skills (written and verbal)
• Organized, detail-oriented and ability to multi-task
• Proficient in Microsoft Word/Excel/Outlook
• Work with clients or partner showrooms on the phone as needed

Nice To Haves

• Fluent in one of the following languages is a strong plus to fulfill the role: French, Italian, Spanish, Russian, German, Arabic

Responsibilities

• Support the perfect execution of the day-to-day: quoting, Sales Order Processing, Production Updates, Shipping Arrangements & Post Delivery Customer Service Issues, for all HH Collection product lines for both USD & Euro Orders.
• Answer incoming phone calls and web inquiries
• Enter all new clients on customer card and send new client welcome packet to all new account holders
• Provide information on products, pricing, lead times, specifications, etc.
• Outreach/Prospect for new clients and territories
• Process and support the shipment of new client sample library requests
• Follow up on quotes and after sales follow up, nurturing existing relationships with consistent follow-up
• Process credit card payments, record deposits in Business Central, release orders, and follow-up on balance due notices to collect payments
• Assist in coordinating correct freight charges for client orders and ensuring ship-to information is complete; provide tracking updates as needed.
• Update approvals for CFAs/SFAs / DFAs
• Run weekly Order Status reports, manage open orders, update clients as needed, and review order hold reports
• Initiate customer service claims to Client First teams, organizing replacements/local repairs as needed and track through resolution, Complete and submit refund request forms for overpayments
• Provide and send sample/tear sheets and perform fabric shops as needed
• Assist with mailers and create eblasts
• Stay informed of new HH products and other general information of interest to customers

Benefits

• The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level