INTERNET BDC SALES MANAGER

Northside Ford - Brasada Ford•San Antonio, TX

18h

About The Position

Ensures customer retention and profitability in this profit center by hiring, training, and measuring the performance of sales staff and establishing customer-focused sales standards for the Internet Sales and BDC departments.

Requirements

High School Diploma or equivalent and two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Manufacturer Training
Valid Driver’s License

Responsibilities

Strives to reach goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
Hires, trains, motivates, counsels, and monitors the performance of all Internet Sales Consultants and Internet Customer Relation Representatives.
Administers an annual operating budget for the internet sales department.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect internet sales.
Directs and schedules the activities of all Internet and BDC department employees, ensuring proper staffing at all times.
Downloads customer lists from Chevrolet and other sources into the CRM.
Runs daily/weekly/monthly BDC Department reports according to predetermined metrics and tracks results.
Records and listens to actual customer/CSR calls. Counsels and trains coordinators through reviewing recorded and live calls and outcomes.
Determines customers to contact based on marketing incentives and ownership data.
Helps develop improvement plans.
Assists individual Internet Sales Consultants and Internet Customer Service Reps in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
Maintains an accurate daily log that reflects all sales activities in the dealership.
Ensures proper follow up of all potential buyers by monitoring a prospecting and sales control system.
Implements and monitors a follow-up system for internet purchasers.
Maintains teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.
Conducts daily and weekly sales meetings.
Provides effective communication throughout the Internet and BDC departments.
Ensures that Internet Sales Consultants and Internet Customer Service Reps understand and follow dealership policies and procedures.
Provides proper product and training resources for Internet Sales Consultants and Internet Customer Service Reps on a regular and continuous basis.
Oversees the efforts of Internet Sales Consultants to enhance the image and customer satisfaction ratings of the dealership.
Works with Internet Sales Consultants on programs that will increase gross and F&I penetration.
Develops incentive programs along with dealer and other managers.
Helps Internet Sales Consultants close deals when necessary.
Satisfies the transportation needs of Internet-generated purchasers.
Supervises the communication with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Supervises Internet sales people to insure that Internet sales inquiries are handled in a timely manner.
Maintains standards for the delivery of vehicles to customers.
Provides dealer with accurate floor traffic control data on a daily basis.
Processes Internet Sales Consultant and Internet Customer Service Rep commission sheets and monitors payroll records of Internet and BDC employees.
Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
Recommends to the GM inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses.
Assists the used-vehicle department with trade appraisals as needed.
Directs merchandising and advertising efforts for the internet department in conjunction with the sales managers and dealer.
Assists in the development of advertising campaigns and other promotions.
Attends managers meetings as requested.
Maintains professional appearance.