Internship – Guest Experience & Value Analytics (Fall 2026)

Universal Orlando • Orlando, FL

14h • Onsite

About The Position

Universal Orlando Resort is seeking a highly motivated intern to support a focused analytical project examining how key elements of the guest experience—such as wait times, ride counts, and Express Pass performance—have evolved over time for both regular and Express guests. Using historical data, the intern will generate insights that directly inform total vacation price modeling and help evaluate how the value of a Universal Orlando vacation has changed across the years. This role provides a unique opportunity to work at the intersection of guest experience analytics, product strategy, and pricing within a dynamic theme park environment.

Requirements

• In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Sophomore or above.
• Minimum cumulative 2.8 GPA is required.
• A transcript is required upon application.
• Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than December 2026.

Nice To Haves

• Preferred majors include: Marketing, Business Analytics, Data Science, Economics, Hospitality & Tourism Management, Statistics, Mathematics, Consumer Behavior, Consumer Insights, Marketing research, MBA, any related field with a strong quantitative or strategic foundation.

Responsibilities

• Hands-on experience with guest experience measurement, including ride per cap, wait time analysis, and satisfaction-related metrics.
• Exposure to premium product usage analytics, including Express Pass and other upsell products.
• Understanding of product strategy, pricing logic, and marketing segment strategy for destination experiences.
• Practical experience navigating cross-functional partnerships with Marketing Strategy, Global Strategy, Consumer Insights, BAIE, and PPI.
• Skills in synthesizing complex datasets to support strategic decisions around destination value and guest experience evolution.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree