Interstate Specialist

State of North Carolina

2d

About The Position

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. The North Carolina Child Support Services Program operates in accordance with Public Law 93-647, NC General Statutes 110-128-143 and Title IV-D State Plan filed with the Federal Office of Child Support Enforcement. Services provided by the Program include the location of non-custodial parents, establishment of paternity and support, enforcement of support and collection, distribution, and disbursement of support payments. The unit consists of the Central Registry and the State Parent Locate Service Unit, and is responsible for two major areas of child support enforcement activities. The Central Registry serves as the federally mandated Central Registry for incoming interjurisdictional referrals which require services in the area of location, establishment of paternity and/or child support, medical support, enforcement and collections. The federally mandated State Parent Locate Unit also provides location assistance to local child support agencies, other states and countries, by conducting searches for non-custodial parents. The Central Registry/SPLS is also responsible for the tracking and handling of Affidavits of Parentage received from NC birthing facilities, the tracking and handling of referrals for federal crimination prosecution Project Save Our Children from local CSS Offices, and the tracking and referrals from other state CSS offices for withholding of NC unemployment insurance benefits. This position is responsible for: Providing customer service to calls, emails, faxes and paper correspondence from other agencies (both in and out of state) and participants in the NC CSS program. Employee answers questions relating to financial aspects or other case-specific information which can be accessed in ACTS, initiates new cases, generates and sends requested documents, performs location searches using all available databases. Employee must access information in an efficient manner, determine if sharing information will violate confidentiality policies, and relay information accurately. Employee serves as the lead worker in-house for the Central Registry and State Parent Locate Service units, assists other unit workers when needed, opens and closes cases upon request and assists supervisor with special projects and reports. Position requires information systems, program and procedural knowledge. Position coordinates the flow of work and a variety of administrative function to assist the unit supervisor. The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

Requirements

• High school or General Educational Development (GED) diploma and four years of related administrative experience; or an equivalent combination of education and experience.

Nice To Haves

• Experience in Microsoft Office Suite or similar software.
• Data entry experience.
• Customer Service experience

Responsibilities

• Providing customer service to calls, emails, faxes and paper correspondence from other agencies (both in and out of state) and participants in the NC CSS program.
• Employee answers questions relating to financial aspects or other case-specific information which can be accessed in ACTS, initiates new cases, generates and sends requested documents, performs location searches using all available databases.
• Employee must access information in an efficient manner, determine if sharing information will violate confidentiality policies, and relay information accurately.
• Employee serves as the lead worker in-house for the Central Registry and State Parent Locate Service units, assists other unit workers when needed, opens and closes cases upon request and assists supervisor with special projects and reports.
• Position requires information systems, program and procedural knowledge.
• Position coordinates the flow of work and a variety of administrative function to assist the unit supervisor.

Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED