Investigation Practice Leader

Still She Rises, Tulsa • Tulsa, OK

7d • $80,000 - $90,000

About The Position

The Still She Rises Practice Leader sets the vision, standards, and direction for the Investigation Practice, ensuring high-quality, trauma-informed, and client-centered investigative work across the organization. As a key member of SSR’s leadership team, the Practice Leader builds and maintains the systems, workflows, and practice standards that support strong interdisciplinary defense. This role manages, coaches, and develops Investigation staff. They also lead professional development and competency frameworks, and partner closely with attorneys, client advocates, and organizational leadership to align investigative work with case strategy and SSR’s broader mission. While the Practice Leader may occasionally carry a small number of high-priority cases, the primary focus is on practice strategy, quality, capacity, and team development.

Requirements

• Bachelor's Degree
• 5+ years of investigation, mitigation, or interdisciplinary legal client-services experience
• Demonstrated experience leading and coaching teams and setting practice standards or systems
• Working knowledge of subpoenas, discovery, court processes, and evidence procedures
• Experience developing or strengthening systems, workflows, or standards with interdisciplinary teams
• Ability to work respectfully with individuals from diverse racial, cultural, and socioeconomic backgrounds
• Strong written and verbal communication skills
• Commitment to trauma-informed, client-centered practice
• Judgment, integrity, and professional discretion
• Strong analytical and critical thinking skills
• Systems thinking and process design
• Effective self-organization and work management
• Cultural awareness and compassionate client engagement
• Persistence and follow-through
• Clear and effective written and verbal communication
• Adaptability and field readiness
• Coaching and performance development
• Delegation and workflow oversight
• Conflict navigation and real-time troubleshooting
• Investigative guidance and practice oversight
• Building psychological safety and accountability within teams

Nice To Haves

• Experience developing advanced investigator or mitigation training
• Experience supporting practice evaluations, audits, or quality-assurance initiatives
• Bilingual or multilingual ability

Responsibilities

• Model and reinforce high-quality, trauma-informed client engagement, ensuring investigators apply consistent, culturally humble practices.
• Collaborate with attorneys, supervisors, and interdisciplinary partners to ensure investigative work aligns with case strategy, organizational standards, and broader team goals.
• Identify and communicate practice-wide investigative needs, gaps, risks, and trends to inform hearings, strategic decisions, and high-stakes case preparation.
• Support supervisors and investigators in navigating sensitive client or field situations, offering guidance, problem-solving, and escalation support as needed.
• Represent the Investigation Practice in cross-organizational collaboration, ensuring investigative perspectives inform program-wide decisions, partnerships, and strategic initiatives.
• Lead the professional development and training strategy and design for the Investigation Practice.
• Develop and refine frameworks for competency progression, coaching, evaluation, and staff development.
• Coach and develop supervisors, ensuring strong performance management, consistent quality standards, and effective staff development across the Investigation Practice.
• Model SSR’s values and culture, fostering a healthy, sustainable, and high-performing practice environment.
• Establish and maintain practice standards, SOPs, workflows, technology expectations, and quality benchmarks across the Investigation Practice.
• Lead strategic planning, capacity forecasting, staffing decisions, and long-term practice improvements.
• Partner with the Executive Director and Operations Director to advance practice-wide initiatives and cross-organizational priorities.
• Monitor practice performance and implement improvements to ensure consistent, high-quality investigative outcomes

Benefits

• comprehensive medical, dental, vision, life insurance, FSA benefits, and 401(k) plan with 4% employer contribution
• generous PTO
• supportive supervision structure designed to support sustainability in this work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager