Investigation Request Specialist

Knipper•Lakeland, FL

About The Position

YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the Caretria Team! The primary purpose of the Investigation Request (IR) Specialist position is to investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy to promote a positive patient experience. The IR Specialist will also identify and track errors to contribute to overall process improvement.

Requirements

Registered Technician with the State of Florida in good standing
High School Diploma or equivalent
Three-years minimum of pharmacy experience.
Current understanding of state Board of Pharmacy and HIPAA healthcare communications regulatory issues.

Nice To Haves

Certified Pharmacy Technician preferred
Two-years minimum of training or leadership experience preferred.
Exceptional verbal and written communication skills that are effective, thoughtful, and courteous.
Attention to detail.
Focused and collaborative team player, who can work in conjunction with pharmacists, other departments, patients, physicians and management.
Demonstrated ability to work independently with little supervision and meet daily deadlines.
Ability to perform repetitious work accurately.
Excellent time management and organizational skills.
Thorough knowledge and understanding of Pharmacy Operating Systems including ePostRx, IRIS and CRM.
Proficient in MS Word, Excel, Power Point.

Responsibilities

Investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy and promote a positive patient experience.
Responsible to track and monitor errors for coaching and improving quality.
Handle escalations promptly and with intention to deliver effective and efficient results.
Assist Pharmacists, Pharmacy Supervisors and Trainers in coaching, training, and directing department personnel.
Attend/Host pertinent meetings when necessary.
Identify system defects as well as future enhancement requests for overall process improvement.
Assist leadership with reporting as needed.
Respect and maintain confidentiality guidelines of HIPAA.
Follow and aid in enforcement of all company policies and procedures.
Responsible for other tasks and projects as assigned.