Invoice Resolution Specialist I (33837)

KLS MARTIN LP • Jacksonville, FL

21d • Onsite

About The Position

At KLS Martin, we are offering an opportunity to contribute to the success of a dynamic and thriving company. We are seeking a skilled and driven Invoice Resolution Specialist for commercial accounts receivable. Responsible for managing outstanding receivables and resolving invoice discrepancies. This role builds foundational knowledge of collections processes, systems, and compliance. Your experience in customer service, attention to detail and problem-solving skills will contribute to our overall success.

Requirements

• High School Diploma or Equivalent.
• Attention to Detail: Accurately manages documentation, and attention to invoice reconciliation at the foundational level.
• Problem Solving: Accurately identifies issues and applies established procedures to resolve them.
• Teamwork & Collaboration: Works collaboratively with others and contributes to a positive team environment.
• Communication: Clearly & professionally exchanges information with customers and colleagues.
• Accountability: Take ownership of assigned work, meet deadlines and reliably follow through.
• Professionalism: Demonstrate integrity, respect, and adherence to KLS Martin’s quality and safety policies and procedures.
• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
• Verbal communication
• Written communication
• Public speaking/group presentations
• Research, analyze and interpret information
• Investigate, evaluate, recommend action
• Basic mathematical concepts (e.g. add, subtract)
• Sitting for extended periods
• Extended periods viewing computer screen
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Bending/Stooping
• Reaching/Grasping
• Writing

Nice To Haves

• Prior experience in customer service, invoice reconciliation or equivalent combination of education and experience preferred.
• 1-3 years of experience in related position preferred.
• Intermediate level knowledge of Microsoft Office software applications.
• Previous use of SAP and Salesforce a plus.

Responsibilities

• Manage invoice to cash cycle of assigned accounts: ensure timely delivery of invoices & statements, effectively communicate with customers to address account questions & past due balances.
• Research and resolve discrepancies in a timely manner (purchase orders, sales tax, freight charges, payment terms) by collaborating with external and internal departments.
• Recognize when account issues should be escalated and take appropriate action to resolve.
• Assist with cash application by identifying and reporting discrepancies.
• Maintain organized collections records in compliance with internal controls.
• Develop knowledge of department and company policies, procedures, and compliance requirements.
• Contribute to process improvement discussions by identifying inefficiencies and suggesting solutions.

Benefits

• We provide full-time employees with a competitive benefits package, including paid parental leave
• In-house training and professional development opportunities
• A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees