Invoicing Specialist

Reliable Heating & Air•Kennesaw, GA

About The Position

The Invoicing Specialist is primarily responsible for reviewing and processing technician service invoices. Responsible for answering external customer calls, providing information, and resolving routine account issues. This position will require communicating effectively with customers and team members regarding invoice status and contacting customers to collect on invoice balances. Also, the services provided by the Invoicing Specialist are in support of the Credit & Collections department’s efforts in maximizing receivables turnover and minimizing the risk of loss.

Requirements

High School diploma or GED required.
Invoicing experience (2+ years)
Critical Thinking and Problem-solving skills
Adept learner
Ability to multi-task in a fast-paced environment
Proven ability to process high volumes of work with great accuracy.
Basic knowledge of Microsoft Office applications (Outlook, Excel, Word).
Excellent written and verbal communication skills
A can-do attitude with a high degree of integrity, sense of urgency and attention to detail

Nice To Haves

Experience with Service Titan is a plus.

Responsibilities

Preview and import invoices into Service Titan
Edit invoices to correct department & billing codes for proper revenue flow.
Adjust invoices for missed discounts (e.g., agreement customers, senior citizen & military discounts).
Correct technician mistakes (e.g., invoices applied to wrong customer)
Provide Reliable service for our customers, and support for our CSR’s.
Email and or mail customer invoices with outstanding balances (Current, 30-90)
Ensure all un-invoiced and cancelled dispatches are “invoiced” or closed out for month-end closing.
Reclassify erroneous miscellaneous funds.
Invoice rental buyouts, maintain record of payoff, capitalized cost, accumulated depreciation, and capital gain/loss.
Backup to all other departmental billing
Other duties as assigned