Invoicing Specialist

Aston Carter•Hopkins, MN

1d•$20 - $27•Hybrid

About The Position

We are seeking an Invoicing Specialist who will be responsible for responding to invoice inquiries and managing statement requests for our customers. The role involves working within customer portals and invoicing software, primarily Coupa and SAP.

Requirements

6+ months of experience in Accounts Receivable, Invoicing, Collections, or Billing.
Proficiency in handling high volume workloads and comfort with weekly and monthly performance metrics.
Strong multitasking abilities.
Customer service skills are essential and cannot be taught; candidates must possess these inherently.

Nice To Haves

Experience with Coupa or SAP is highly advantageous.
Experience in the Manufacturing and/or Service industry is desirable but not mandatory.

Responsibilities

Respond to invoice inquiries and manage statement requests for customers.
Work within customer portals and invoicing software, including Coupa and SAP.
Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill.
Coordinate the resolution of customer disputes with internal departments and customer contacts.
Work directly with customers to analyze account history.
Collaborate with internal teams to analyze and resolve customer issues, focusing on root causes.
Contact customers when new orders are on hold to resolve disputes and expedite payments.
Participate in the credit approval process as needed.
Respond promptly to customer requests via phone and email, including processing credit card payments and requesting customer master updates.
Identify and escalate accounts that require demand letters or third-party collection agency handling.