IS Customer Support Technician, Medford
About The Position
Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Join the team where technology meets heart! As an End User Support superstar, you’ll be the go‑to problem‑solver who keeps our caregivers moving, our systems humming, and our technology shining. You’re the friendly face who tackles tech troubles with calm confidence, communicates clearly in any situation, and turns confusion into “I’ve got this!” moments. Whether you’re troubleshooting tricky issues, leading small projects, rounding with caregivers, jumping into fast-paced critical events, or partnering across teams and vendors, you bring communication savvy, sharp critical thinking, customer obsession, and true leadership vibes. You’ll juggle priorities like a pro, help optimize workflows, uplift teammates, educate caregivers, and keep service running smoothly with skill, empathy, and a can‑do attitude. If you love solving problems, lifting others up, and making technology feel easy—and fun—for everyone, this role puts you at the center of impact.
Requirements
- 2 or more years of experience in technical support -OR- at least one current certification in technology related field
- Experience using Knowledge management tools
Nice To Haves
- Associate's Degree in IT or IT related equivalent field of study
- Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or another related field of study
- Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.
Benefits
- Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
